Job Summary:

The Broker is responsible for managing and coordinating the activity of contracted carriers and assigned resources. This position ensures customers receive the highest level of service while operating efficiently in accordance with broker requirements

Essential Job Functions:

Oversee carrier assignments and match available freight with suitable carriers Maintains strong carrier relationships Assist carriers with resolving any issues they may encounter Capture all load information and maintain TMW in real time Track and manage shipments from pickup to delivery, handling any issues that arise Ensure customer destination assignments are met and communicate any variance Document carrier service failures Review carrier performance including miles and customer service late/missed loads Audit TMW to ensure loads are properly updated and maintained Audit all loads and communicate deviations, internally and externally. Take additional freight based on resource needs. Shift resources to projects, lanes and or balancing efforts. Track and record extra charges associated with loads/lanes, detention, washes, and out-of-route miles, etc. Coordinate loads/lanes with various operating groups and reports issues to management Communicates load ETA with management or customers. Report producer and customer inquiries or issues to Customer Relations. Communicate carrier inquiries or issues promptly to Carrier Relations. Help resolve billing and carrier pay questions as needed. Maintain necessary records for the business operations. Monitor and remain informed about industry trends, fuel prices, and market conditions to support operational efficiency Stay updated with FMCSA regulations and all related transportation laws and company policies. Answer the phone in a professional manner Other duties as assigned

Required Qualifications:

High School Diploma or equivalent Valid Driver's license in state of residency with acceptable driving record Must be able to pass a pre-employment drug screen and submit to the company random drug and alcohol program Proficient in basic computer skills, Microsoft Office Suite, Excel, and Google Workspace Communicate effectively and professionally with all levels of internal and external staff Manage multiple tasks independently to meet deadlines Ability to adapt to changing schedules and priorities Ability to work any schedule including nights, weekends, and holidays Strong attention to detail and problem-solving skills Possess strong interpersonal skills to support work as a team

Preferred Qualifications:

Knowledge of

DOT, FMCSA

regulations, or the transportation industry Experience in logistics, mathematics, and analytical thinking skills Experience working in a dispatch/logistics environment

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended periods. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminals, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.

Work Environment:

The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses. 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