Analyst, Refrigerated Cargo Management

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Analyst, Refrigerated Cargo ManagementThis hybrid role is based in our Richmond, VA office. In-office work days are Tuesday through Thursday, with the flexibility to work from home on Monday and Friday.

Role Summary:

The Analyst, Refrigerated Cargo Management is responsible for the oversight of refrigerated cargo being exported from North America. Analysts act as the primary customer contact point, optimizing cargo movement through analytical support, troubleshooting potential challenges, addressing booking discrepancies, & ensuring high service quality. Analysts are the bridge between ONEs customers, operational & commercial teams, acting as a liaison between all stakeholders. To execute these goals, drive performance excellence & customer satisfaction, Analysts must act as a proactive support partner, demonstrating strong communication and analytical skills, bolstered by strong operational & commercial knowledge.

Additional Responsibilities:

Coordinate and execute the daily processes that ensure smooth movement of high-value, refrigerated North American export cargo.

Be familiar with refrigerated commodity attributes and provide oversight to avoid cargo damage.

Troubleshoot and resolve complex shipment challenges, including (but not limited to) changes of destination, broken routes, customs, schedule deviations or requests, technical challenges, account inquiries, and other operational issues in a manner which satisfies ONE and customer needs. Handle requests unique to refrigerated cargo (ex, temperature downloads) & minimize customer impact in complex issues (ex, malfunctions)Proactively monitor cargo and use reporting tools to monitor shipments, identifying and intervening on potential issues to avoid shipment disruption. Monitor customer account plan allocation availability to maximize customer request accommodation, internally communicating recurring discrepancies. Provide prompt customer notification & communication, relaying updates, advisories, or other shipping changes, to ensure customer awareness, business alignment, and service quality.

Assist in internal & customer communications across a multitude of platforms, primarily e-mail and phones, but also including chat services. Be comfortable acting independently to resolve issues, using data-supported decision making, and coordinating cross-functional solutions.

Demonstrate strong understanding of ONEs business, contracts, products, services, as well as account-specific business needs, special handling requests, preferences, or other value-generating information, & maintain reference materials or tools. Exhibit a willingness to work through obstacles and an enjoyment of problem solving, researching options, providing alternatives, and using collaboration, creativity & innovation to craft solutions.

Participate in team development and cross- functional learning by reviewing SOPs & training.

Use reporting to communicate to leadership and teams of business behavior or patterns.

Monitor weekly vessel service performance and evaluate/recommend contingency plans when vessel schedules are out of sync. Assist with reporting of weekly booking forecasts to internal stakeholders. Ability to work flexible hours as required to meet business needs.

Core Required Skills and Competencies:

Strong data handling, analytical reasoning, presentation, and communication skills (both verbal and written) Strong critical thinking, decision-making, and interpersonal skillsProficiency in Google Suite (particularly GSheets formulas & functions)Comfortable multitasking and identifying prioritiesAdaptable to and comfortable with changeMotivated to provide high-end resultsTeam player

Function-Specific Required Skills and Competencies:

Container shipping knowledge, including inland and intermodal logistics as well as customs and port operations Commercial understanding, including familiarity with account plans and service contractsProvides exceptional service to internal and external partners with accuracy, efficiency, and effectivenessStrong communicator, promptly addressing inquiries and requests with excellent outcome.

Required Minimum Years Experience:

2+ industry or function-related preferred

Required Minimum Education:

Bachelors degree or equivalent experienceOcean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If youre interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.

About Ocean Network Express (ONE)Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (K LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the worlds sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance,a global ocean carrier consortium.

For more information, please visit www.one-line.com