Plays a crucial role in ensuring smooth cargo operations and exceptional customer experiences. Responsibilities include coordinating cargo movements, resolving discrepancies, and maintaining effective communication across various departments, government agencies, and overseas offices, with a focus on accurate transportation updates and timely responses to customer inquiries.
ESSENTIAL FUNCTIONS COMMUNICATION AND OPERATIONS
Reaches out to respective departments outside of Import Customer Service to amend and fix any discrepancies and ensures the cargo is coordinated to the proper POD. Contacts other departments outside of Import Customer Service to correct and resolve any errors and confirm operational feasibility for change of destination requests. Coordinates with GVA for the commercial and operational feasibility of special requests (e.g., change of destination, added transshipment, re-exports, returned cargo, mis declared cargo). Communicates with government agencies, overseas offices, and other departments on the status of the containers. Provide accurate quotes for charges upon request.
CUSTOMER SERVICE
Respond promptly, professionally, and effectively to phone calls and emails. Deliver excellent customer service, ensuring proper entry filing for customers. Resolves customers' issues and concerns by taking the appropriate actions and using all available tools to meet their needs on the first contact whenever possible. Provides extra information to improve the customer's experience. Provides accurate and timely answers to all questions about transportation status and updates, following corporate guidelines.
DOCUMENTATION AND REPORTING
Cross-check the manifest against the discharge list to identify any discrepancies. Input the manifest data into the relevant system (e.g., OVA). Submits the manifest to Customs for Direct approval and ensures it is accepted, handling rejections as needed. Receives packing lists and adjusts manifested piece counts accordingly. Ensure that the updated manifest information is submitted to both Customs and the Terminal. Manage in-bond permits (IT, T&E, IE) by canceling, renewing, or issuing them. Run reports to apply necessary corrections.
OTHER:
Ensure that the updated manifest information is submitted to both Customs and the Terminal. Manage in-bond permits (IT, T&E, IE) by canceling, renewing, or issuing them. Run reports to apply necessary corrections. Presence required on‑site 5 days per week Perform other duties as assigned
Bachelor's degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.) Prior Import Experience is a plus
CORE COMPETENCIES
Attention to detail: advanced Communication skills: advanced Customer orientation: advanced
Dependability:
advanced Organization skills & time management: advanced
Proactivity:
advanced Problem solving: intermediate
Productivity:
advanced Team player: intermediate
English:
advanced MS Excel with the ability to learn new software: intermediate
PHYSICAL DEMANDS
Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time Must be able to commute to the designated office location Presence required on‑site 5 days per week
WORK AUTHORIZATION
Authorization to work in the U.S This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
What We Offer Health Insurance Dental & Vision Insurance Life Insurance:
one-time annual salary up to $50,000 Long Term Disability Insurance Paid Parental Leave Business Travel Insurance Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking) Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits, effective day one : Short Term Disability Insurance 401K Plan - 3% Safe Harbor Contribution with option for additional 3% employer match. Wellness Program initiatives / Free MSC Partner Subscriptions with Calm Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others. About Mediterranean Shipping Company (MSC) Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world's leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC's shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws . If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
