Services Manager

Services Manager at Addison Group Services Manager at Addison Group in Denver, Colorado Posted in 2 days ago.

Type:

full-time

Job Description:

Our client is seeking an experienced Payment Services Manager to lead payment operations and payment product management initiatives for a growing financial institution. This role will oversee the execution of payment strategies while ensuring secure, compliant, and efficient day-to-day operations across the organization's payment ecosystem. The ideal candidate will bring a strong blend of operational leadership, product management experience, and strategic thinking to support payment modernization initiatives, operational excellence, and an exceptional customer experience. Key Responsibilities Leadership & Strategy Partner with senior leadership to execute payment strategy, roadmap initiatives, and operational priorities Lead and develop teams across payment operations and payment product management functions Foster a culture of accountability, collaboration, innovation, and continuous improvement Align payment operations and product initiatives to support scalable, customer-focused solutions Payment Product Management Oversee payment products and services from implementation through ongoing optimization and lifecycle management Manage vendor relationships, service performance, issue resolution, and contract alignment Collaborate cross-functionally with Digital, IT, Finance, Risk, Operations, and external partners to support successful delivery of initiatives Support enhancements, emerging payment technologies, and modernization efforts across the payment landscape Lead change management activities related to new products, enhancements, and process improvements Payment Operations Oversee daily payment operations, including ACH, wires, checks, ATMs, bill pay, P2P/mobile payments, remote deposit capture, and instant payments Establish and monitor operational KPIs, service levels, processing accuracy, and reconciliation activities Utilize reporting and analytics to improve operational efficiency and decision-making Ensure audit readiness, policy alignment, compliance adherence, and issue remediation processes are maintained Support fraud prevention, operational controls, and regulatory compliance initiatives Qualifications Associate degree required; Bachelor's degree in Business, Finance, or related field preferred 7-10 years of progressive Payment Services experience within a financial institution Minimum 5 years of leadership or management experience within financial services Strong understanding of payment operations, payment products, and applicable regulatory requirements Experience managing ACH, wires, card services, bill pay, P2P, RDC, and digital payment platforms Knowledge of payment compliance regulations including BSA/AML, OFAC, and related operational controls Strong analytical, communication, organizational, and problem-solving skills Experience working cross-functionally in fast-paced financial services environments Accredited ACH Professional (AAP) certification preferred Additional Information This role may require occasional after-hours support related to payment systems or network interruptions Opportunity to join a collaborative and growth-focused organization committed to operational excellence, innovation, and customer experience Hybrid and onsite flexibility may vary based on business needs Compensation & Benefits Base salary $100,000 - $125,000 based on experience Annual bonus eligibility based on performance Comprehensive benefits package including health, retirement, and additional perks Why choose Addison Group?

Pay:

We negotiate high salaries using

US Bureau of Labor Statistics Benefits & Bonuses:

You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

Permanent Employment:

Many of Addison's Administrative job openings lead to potential permanent employment

Connections:

You connect directly with hiring managers from renowned organizations

Options:

You are presented multiple employment options near your home

Professional Development:

You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.