A Vice President of Operations oversees all operations for a company or organization. Manages product development, construction, production, purchasing, and customer service as well as preparing budgets, overseeing scheduling and monitoring budget costs.
UCONN HEALTH DIRECTOR, AMBULATORY PRACTICE OPERATIONS - BRAIN & SPINE INSTITUTE AMBULATORY SERVICES, NEUROLOGY/BRAIN & SPINE
Unclassified Class Code:
Managerial Exclusion FLSA:
Exempt You must upload a copy of your nursing license
Scope of Position :
This position is responsible for providing operational leadership and administrative oversight for the Department of Neurology and ambulatory clinics within the UConn Health Brain & Spine Institute. Responsibilities include planning, directing, and overseeing administrative, financial, strategic, and operational functions to support high-quality, patient-centered care across neuroscience ambulatory services.
Supervision Received :
Reports to the Chief Operating Officer, UMG and Vice President of Ambulatory Operations.
Supervision Exercised :
Supervises employees of a lower grade including Advanced Practice Providers. Provides support to Practice Managers, Assistant Nursing Managers, Clinical Practice Managers, coordinators, and other staff as needed.
Accountabilities & Responsibilities :
Supports operations and service delivery with a focus on safety, patient satisfaction, quality, and strong financial management. Ensures programmatic excellence, rigorous evaluation, and consistent quality outcomes across Neurology services, and potentially Neurosurgery with collaboration with Comprehensive Spine. Develops operational plans incorporating goals and objectives aligned with the strategic direction of the Brain & Spine Institute and UConn Health. Participates in strategic planning initiatives and drives short- and long-term goals for neuroscience ambulatory care. Serves as advisor to the COO and Vice President on matters concerning the activities of the Neurology and potentially Neurosurgery practices. Reviews new, reclassification, and refill position requests for operations and ensures alignment with organizational strategy. Collaborates with leaders and providers to advance quality, patient safety, operational alignment, caregiver engagement, financial value, and provider satisfaction. Oversees large-scale initiatives and implementation projects across ambulatory practices. Supports population health, care management, and outreach activities relevant to neurology and Brain & spine patients. Collaborates with supervisory and managerial staff, department chairs, and program heads to maintain high levels of quality across assigned practices. Designs and implements work processes to meet patient and service needs in a cost-effective manner while maintaining appropriate staffing and productivity. Creates and communicates a vision that motivates staff to pursue high standards of excellence. Manages patient concerns and issues, resolving them promptly and identifying opportunities to prevent recurrence. People Management and Oversight Provides leadership in talent assessment, succession planning, clinical quality, financial management, and operational performance. Directs human resource activities including hiring, discipline, grievances, and performance evaluations. Partners with Human Resources to develop workforce strategies including employee engagement, competency development, and labor management. Serves as a key strategic operations leader for labor management and collective bargaining responsibilities. Financial Management and Regulatory Oversight Oversees contracts related to neuroscience ambulatory operations, including new, existing, and renewal requests. Assists with budget development and monitors budgets for all assigned practice locations. Ensures alignment with financial performance goals and identifies opportunities for improvement. Prepares and analyzes financial and non-financial reports to assess operational changes and performance. Participates in variance meetings and improvement planning. Develops and manages operating and capital budgets for assigned services. Ensures regulatory compliance with Joint Commission, DPH, and other regulatory agencies. Participates in organizational-wide initiatives and committees representing ambulatory practices.
Minimum Qualification Required :
Knowledge, Skills and Abilities:
Knowledge of ambulatory practice operations and healthcare management systems. Knowledge of neuroscience ambulatory workflows, specialty care delivery, and multidisciplinary coordination. Financial, analytical, and strategic planning skills. Knowledge of relevant state and federal laws, regulations, and compliance requirements. Interpersonal, oral, and written communication skills. Demonstrated ability to lead teams, manage complex operations, and drive performance improvement. Proficiency in computer systems, word processing, and spreadsheets.
Experience & Training Requirements :
Master's degree in business administration, healthcare management, public health, or related field. Four (4) years of professional experience in ambulatory operations, preferably within neuroscience, surgical specialties, or an integrated healthcare system. At least three (3) years of supervisory or management experience. Experience managing regulatory clinical requirements and compliance monitoring. Nursing license May be required to travel within the State.
