VP of Operations

VP of Operations Suddath - 3.4 Jacksonville, FL Job Details Full-time 15 hours ago Qualifications Financial forecasting Budget management Customer relationship building Regulatory compliance Six Sigma methodology implementation Change management Budget forecasting Team development Managing budgets in a finance role Bachelor's degree Performance Improvement (PI) Profit & Loss statement Data analytics Cross-functional collaboration Profit and loss analysis Cross-functional team management Stakeholder relationship building Senior leadership Full Job Description NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com. SUMMARY The Vice President of Operations is a strategic thought leader, strong communicator and tactical executor with a heavy on the floor presence holding full P&L responsibility for an assigned region, specific business unit or Enterprise Account. Critical Success Factors include driving a safety culture with consistent execution in all associated facilities, developing collaborative partnerships with key Customer stakeholders and consistently delivering Operational Excellence in a high velocity environment. The VP leads a team of Directors, Senior Managers and highly motivated teammates striving to be the best in class through innovation, continuous improvement, and consistency with achieving defined Key Performance Indicators (KPIs) while driving a world class safety culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create trusting partnerships with key Customer stakeholders ensuring alignment with strategic objectives, contractual obligations, service-level agreements, and performance metrics. Ability to interpret Customer feedback and convert it into immediate action driving positive results. Conduct Operational Reviews with a meaningful cadence that highlights historical performance and focuses on proactive initiatives driving efficiency and profitability enhancements both internally and externally. Ensure compliance with all regulatory requirements, company policies, and customer standards, including safety protocols and quality assurance measures. Develop, socialize and execute comprehensive strategies to enhance operational efficiency, reduce costs, and deliver best-in-class service across multiple high velocity contract logistics sites. Drive continuous improvement initiatives using Lean Six Sigma principles to identify inefficiencies, eliminate waste, and improve process quality and speed. Must have the ability to improve underperforming areas and implement sustainable solutions that strengthen outcomes and long-term effectiveness. Establish and enforce standardized operating procedures, governance frameworks, and best practices to ensure consistency and compliance across all locations. Oversee the deployment, utilization, and performance of automated fulfillment solutions and advanced warehouse technologies, ensuring they enhance productivity, accuracy, and throughput. Partner with the Innovation and Engineering teams to evaluate, pilot, and implement new automation technologies—such as robotics, goods-to-person systems, and workflow digitization tools—driving improvements in safety, efficiency, and overall operational quality. Provide leadership, coaching and mentorship to direct reports and high performers, fostering a culture of accountability, innovation, and high performance throughout the organization. Manage full P&L responsibility for assigned operations, including monitoring financial performance, analyzing variances, and implementing corrective actions to achieve budgetary and margin targets. Oversee capacity planning, labor management, and facility utilization to ensure scalability and flexibility in meeting customer demands and seasonal fluctuations. Define, track, and analyze KPIs for operational efficiency, customer satisfaction, and cost control; develop action plans to address gaps and drive improvement. Collaborate with Sales, Solutions Design, and IT teams to deliver integrated logistics solutions, support new business implementations, and contribute to strategic growth initiatives. Be visible and hands-on to assess operational performance, engage with local leadership teams, and reinforce strategic priorities and company values.

QUALIFICATONS

To perform this job successfully, an individual must be able to perform each essential duty consistently and satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Bachelor's degree required; MBA or advanced degree preferred. Minimum of 15 years of progressive experience in logistics or supply chain management, with at least 5 years in a senior leadership role (VP equivalency) overseeing high velocity multi-site operations. Lean Six Sigma certification (Black Belt or Green Belt) strongly preferred, with demonstrated experience applying methodologies to drive measurable improvements. A heavy focus on Gemba netting front line waste elimination and quality improvements. Proven track record of managing large-scale operations, delivering financial results, and leading cross-functional teams in a complex logistics environment. Strong financial acumen with experience in budgeting, forecasting, and P&L management. Must have experience in leading, implementing and sustaining operations in a medical device, life sciences, or highly regulated environment.

Knowledge, Skills & Abilities:

Deep understanding of complex contract logistics operations across multi-site warehousing, labor models, capacity planning, and SLA management. Knowledge of automation and warehouse technologies that improve efficiency, accuracy, and throughput. Expertise in Lean Six Sigma and continuous improvement methodologies. Knowledge of regulatory compliance and safety standards (e.g., OSHA/ISO/FDA) in high‑volume distribution environments. Strong financial and P&L management skills, including forecasting, budgeting, and capital planning. Skilled in leading change and implementing new technologies in partnership with Innovation, Engineering, and Technology teams. Excellent communication, negotiation, and relationship‑building skills with the ability to influence at all levels both internally and externally. Strong data analysis and KPI‑driven performance management capabilities. Ability to build and lead high‑performing teams across multiple sites, promoting accountability and continuous improvement. Ability to scale operations during peak periods and adjust to evolving business needs, customer requirements, and technology changes.

Travel:

Ability to travel as needed.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level:

While performing the duties of this Job, the employee may be required to sit or perform moderately labor intensive tasks. Must be able to occasionally lift and/or move up to 25 pounds. Occasionally required to reach with hands and arms.

Working Conditions:

Includes climate controlled office environments and warehouse environments that are may, or may not, be climate controlled. Noise levels in the work environments are commensurate with an office (usually moderate) or a warehouse (typically moderate with the sounds of equipment operating). Exposure to varying noise levels and temperatures may exist. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.