A Vice President of Operations oversees all operations for a company or organization. Manages product development, construction, production, purchasing, and customer service as well as preparing budgets, overseeing scheduling and monitoring budget costs.
Vice President, Clinic Operations Elevate Talent Recruiting Marietta, GA Job Details Full-time $150,000 - $240,000 a year 9 hours ago Qualifications Operational analysis Program management Accreditation standards (regulatory compliance area) Spreadsheets Bachelor's degree Health insurance knowledge Healthcare financial management Productivity software Medical imaging Clinical documentation standards Cross-functional collaboration Master of Business Administration Cross-functional team management Process management
Healthcare IT Full Job Description Vice President, Clinic Operations Department:
Enterprise Operations |
Reports To:
Chief Operating Officer |
Classification:
Executive Leadership |
FLSA:
Exempt |
Status:
Full-Time |
Travel:
Frequent travel among clinic/service locations |
Direct Reports:
Group/regional operations leaders and assigned operational leaders |
Indirect Oversight:
Clinic managers, clinical support teams, designated clinic-based operational personnel
ABOUT THE COMPANY
Our client is a growing multi-site healthcare organization specializing in orthopedic and musculoskeletal care and complementary services. It provides an integrated continuum including orthopedic/specialty services, advanced imaging, interventional pain management, rehabilitation, urgent care, diagnostic and ancillary services. With a focus on patient-centered care, accessibility, clinical excellence and coordinated treatment, it continues expanding across markets. It serves patients, providers, employers, insurance partners, attorneys and other referral sources, particularly patients needing coordinated care after injuries, including personal injury cases. During continued growth/service-line expansion, the VP of Service Line Development has a meaningful role identifying opportunities, developing innovative services, building sustainable operating models and guiding growth.
POSITION SUMMARY
The VP of Clinic Operations provides enterprise-wide leadership, line authority and accountability for operational performance of all clinic-based services. Translates enterprise strategy into reliable daily execution across the clinic network and ensures timely, high-quality, coordinated, efficient, patient-centered care. Leads systems through which clinic services are staffed, scheduled, delivered, measured and improved. Oversees medical, chiropractic, physical therapy, diagnostic X-ray, advanced imaging, medication management/dispensing, durable medical equipment, and specialty services including neurology, pain management, independent medical examinations and depositions. Partners with COO, Medical Director, VP Clinic Compliance and Governance, VP Service Line Development, VP Surgical Operations, VP IT and enterprise support functions. Owns operational execution while clinical/compliance leaders retain clinical standards, professional-practice oversight, regulatory interpretation, quality governance and clinical decision-making.
ESSENTIAL DUTIES
Enterprise Clinic Operations Provides executive leadership, line authority and operational accountability for all clinic locations/services. Establishes a consistent, scalable, reliable enterprise clinic operating model. Leads/evaluates group, regional, clinic and assigned operational leaders. Translates enterprise strategies, policies, clinical pathways and service standards into effective clinic workflows. Maintains visibility into daily performance and intervenes when access, staffing, flow, quality or continuity is at risk. Identifies strain, declining capacity and emerging risk; supports immediate needs while correcting root causes. Creates sustainable systems reducing dependence on individual heroics and improving consistency. Patient Access & Capacity Forecasts demand and aligns provider/professional/support resources with service needs. Develops capacity models by clinic, service, provider type, appointment type and region. Reviews availability, days to service, open slots, backlogs, appointment mix and utilization. Directs corrective action when access/service levels are missed. Partners with HR/recruiting on staffing forecasts and position priorities based on demand, capacity and growth. Determines whether demand requires schedule redesign, workflow improvement, staffing, cross-coverage, technology, redistribution or added clinical resources. Balances growth with workforce readiness, system maturity, demand and sustainability. Scheduling & Patient Flow Sets enterprise scheduling standards, templates, appointment definitions and guardrails; ensures support-team adherence and escalation. Directs scheduling audits and correction of deficiencies. Optimizes mix/availability of new-patient, follow-up, diagnostic, therapy, specialty and procedure appointments. Partners with Call Center on scheduling/patient-access SLAs and aligns centralized scheduling with clinic capacity. Improves throughput, check-in, rooming, diagnostic, provider, discharge and follow-up workflows. Monitors waits, cycle times, late arrivals, cancellations, no-shows, rescheduling and flow interruptions. Workforce & Leadership Maintains staffing standards for professional, clinical support, administrative and operational personnel. Aligns staffing with demand, hours, service mix, productivity and safety. Oversees deployment, position control, vacancies, cross-training, coverage and contingency staffing. Sets performance expectations; conducts talent/succession reviews and leadership-development plans. Mentors group/regional/clinic/supervisory leaders; builds capacity through appropriate delegation, independent thinking and accountability. Addresses performance concerns with HR. Promotes early problem identification, truthful communication and ownership of system improvement. Clinic-Based Service Operations Provides operational oversight for medical/chiropractic, physical therapy/rehabilitation, diagnostic X-ray, advanced imaging, medication management/dispensing, durable medical equipment, neurology, pain management, independent medical examinations, deposition-related clinical services and other approved specialty/ancillary services. Ensures access, staffing, scheduling, workflow, equipment, space and administrative support. Monitors performance, utilization, timeliness, patient progression and coordination. Ensures readiness for new/expanded services. Escalates clinical, compliance, quality, technology, financial or capacity concerns to appropriate owners. Coordinates service introduction/redesign/scale with VP Service Line Development; standards/audits/regulatory/corrective actions/quality with VP Clinic Compliance and Governance; clinic-to-interventional/surgical pathways with VP Surgical Operations. Clinical Pathways & Care Coordination Collaborates with Medical Director, care-delivery leaders, VP Clinic Compliance and Governance and subject-matter experts to develop/refine/operationalize pathways. Converts approved pathways into workflows, scheduling expectations, handoffs, accountability points and measures. Ensures timely progression through the care continuum. Monitors pathway compliance, referral completion, follow-up timeliness, diagnostics and specialty progression. Works with case management to remove care barriers and supports payer guidelines/authorization requirements. Does not independently establish clinical standards or direct licensed clinical judgment beyond delegated authority. Specialty Care Operational Compliance Reviews operational execution for neurology, impact testing, electromyography, pain management and related diagnostic/procedural workflows. Ensures required appointments, tests, follow-ups, documentation, equipment and resources. Monitors completion, timeliness, utilization and progression; partners with clinical governance/medical leadership on deviations and ensures corrective actions are sustained. Documentation & Record Completion Ensures systems support timely completion, authentication, correction and submission of medical records. Monitors completion rates, delinquencies and operational barriers; holds clinic/regional leaders accountable for follow-up. Partners with providers, medical leadership, HIM, revenue cycle and compliance to resolve recurring issues. Directs operational documentation audits for completeness, timeliness, workflow accuracy and requirements; escalates clinical content, professional standards, coding or regulatory interpretation issues to proper owners. Quality, Compliance & Risk Ensures compliance with enterprise policies, procedures, payer requirements and regulatory/non-regulatory standards. Partners with VP Clinic Compliance and Governance on enterprise audit plan and corrective/preventive actions. Maintains readiness for inspections, surveys, investigations and internal audits. Promptly escalates patient-safety, medication, documentation, licensure, privacy and regulatory concerns. Supports a just/accountable culture distinguishing individual performance from system failures and maintains separation between operational authority and independent compliance/clinical governance. Patient Experience Establishes enterprise patient-service/clinic-experience standards. Ensures timely access, clear communication, coordinated care, respectful treatment and follow-through. Monitors satisfaction, complaints, online reviews, service recovery and recurring themes. Ensures significant complaints are promptly investigated; addresses immediate needs and root causes. Uses feedback as an organizational health signal and incorporates findings into improvement plans; holds leaders accountable for service recovery and sustained correction. Performance Management & Continuous Improvement Develops clinic/regional/enterprise scorecards; defines targets, thresholds, escalation criteria and corrective-action expectations. Conducts monthly enterprise clinic reviews for COO and Executive Leadership Team. Evaluates quality, cost, timeliness, patient outcomes/experience, workforce health and reliability. Uses data, observation, process mapping, root-cause analysis and frontline feedback to identify improvements. Distinguishes common-cause variation from special-cause events and directs appropriate response. Stabilizes immediate issues while ensuring workarounds do not replace permanent correction. Leads prioritized improvement portfolio; verifies implementation, measurement, sustainability and standardization. Leverages technology, automation and workflow redesign to increase capacity/reduce burden. Technology & Resource Optimization Partners with VP IT on technology for scheduling, access, clinical workflows, documentation, communication, analytics and experience. Defines operational requirements before selection/implementation; participates in testing, adoption and post-implementation review. Ensures technology improves intended workflow/outcome rather than merely adding activity. Optimizes facilities, rooms, equipment, supplies, staffing and other resources; recommends allocation, capital needs and investments. Cross-Functional & External Coordination Collaborates with Sales, attorney representatives, corporate case management, Call Center, Revenue Cycle, HR, IT, Finance and Marketing. Ensures services meet/exceed client expectations without compromising clinical standards, compliance or patient interests. Establishes SLAs, handoffs, escalation paths and accountability between clinic operations/support functions. Resolves barriers affecting access, care progression, experience, documentation, revenue or client satisfaction. Represents clinic operations in enterprise planning, growth, budgeting, technology, risk and performance discussions. Strategic & Financial Develops annual clinic operations plan aligned with enterprise strategy/COO priorities. Prepares workforce, capacity, operating-expense and capital recommendations. Partners with CFO/COO on labor utilization, productivity, cost/visit, revenue opportunities and clinic financial performance. Evaluates growth initiatives for readiness, sequencing, resources and implementation risk. Supports due diligence, implementation and integration of clinics, acquisitions, partnerships and service expansions. Balances financial stewardship with access, quality, workforce health, compliance and long-term capacity.
REQUIRED EXECUTIVE DELIVERABLES
Annual Enterprise Clinic Operations Plan Annual Workforce and Staffing Plan Rolling Provider and Clinic Capacity Forecast Enterprise Clinic Operations Manual Enterprise Scheduling Standards Clinic Staffing and Productivity Standards Clinic, Regional and Enterprise Performance Scorecards Monthly Enterprise Clinic Operations Review Patient Access and Appointment Availability Dashboard Patient Experience and Complaint Trend Report Documentation Completion Dashboard Clinic Operations Audit Plan and Results Specialty-Service Operational Reviews Quarterly Operational Improvement Portfolio Leadership Talent and Succession Review Operational Risk and Readiness Assessment New Clinic and New Service Operational Readiness Plans Corrective-action and sustainability reports for significant performance gaps
DECISION-MAKING AUTHORITY
Within approved budgets, policies, clinical standards and delegated authority, may: Establish/modify clinic workflows and scheduling/staffing standards. Allocate/redeploy operational resources. Direct improvement plans and require corrective action from clinic/regional/group leaders. Recommend hiring, promotion, reassignment, discipline or separation of assigned leaders/personnel. Approve temporary measures protecting access, safety or continuity. Escalate or temporarily pause practices when material patient, workforce, compliance or enterprise risk exists. Recommend changes to hours, templates, service distribution, provider capacity or support models. Sponsor clinic-operations technology and capital requests. Does not independently override licensed clinical judgment, establish clinical standards outside governance, interpret regulations as final authority, or assume duties assigned to Medical Director, VP Clinic Compliance and Governance, VP Surgical Operations or other functional owners.
Education Bachelor's in healthcare administration, business administration, nursing, public health, operations management or related field required. Master's in healthcare administration, business administration, public health, nursing leadership or related discipline strongly preferred. Relevant clinical licensure beneficial but not required unless separately designated. Experience 10+ years progressively responsible healthcare operations experience. 5+ years leading multi-site, regional or enterprise healthcare operations. Demonstrated leadership through multiple layers. Ambulatory, multi-specialty, rehabilitation, diagnostic imaging, interventional, surgical or integrated healthcare experience strongly preferred. Success in patient access, workforce planning, capacity management, scheduling, patient flow, performance improvement and operational standardization. Growth/transformation, acquisitions, new-site openings or service-line expansion preferred. Regulated healthcare environment required. Knowledge, Skills & Abilities Enterprise/systems thinking; multi-site healthcare operations leadership; patient access/capacity planning; workforce planning/staffing-model development. Operational/financial analysis; performance measurement/dashboard development; root-cause analysis/continuous improvement; change/adaptive leadership. Leadership development/succession; patient-experience management; healthcare compliance/regulatory awareness; clinical-pathway operationalization. Strong written, verbal and presentation skills. Translates strategy into specific operational actions. Distinguishes immediate stabilization from underlying correction; recognizes early organizational strain and responds proportionately. Leads through influence while exercising line authority; sound judgment under pressure; high integrity, emotional maturity and organizational awareness.
LEADERSHIP COMPETENCIES
Enterprise Stewardship:
prioritizes enterprise health over one location/service/department.
Strategic Execution:
converts priorities into measurable plans, owners and sustained results.
Systems Leadership:
improves systems rather than relying on repeated individual intervention.
Adaptive Capacity:
recognizes strain, regulates change pace and aligns expectations with capacity.
Talent Development:
develops independent, accountable leaders.
Courageous Candor:
clearly communicates risks, constraints and performance gaps.
Collaborative Leadership:
integrates executive, clinical, operational and support perspectives into action.
Patient-Centered Judgment:
centers care, dignity, access, safety and experience in decisions.
Continuous Learning:
uses evidence, feedback, reflection and experience to improve systems.
Congruent Leadership:
aligns stated principles with behavior, especially under pressure.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Frequent travel to clinics/enterprise locations. Regular computer, video-conference and electronic health/business-system use. Extended sitting, standing, walking and meetings/onsite operational reviews. May work beyond standard hours for significant operational needs. May encounter normal ambulatory healthcare environments and occupational risks. Must comply with health, safety, privacy and infection-prevention requirements.
OTHER DUTIES
This description states the general nature/level of work and does not include every duty, responsibility or qualification. Responsibilities may change as the enterprise, regulatory environment or service portfolio evolves.
