Jobs › Medford, MA › Team Lead, Operations Technology S… Tufts University Team Lead, Operations Technology Systems Medford, MA Apply Tufts Technology Services (TTS) is Tufts\' trusted leader in technology partnership, support, and enablement, delivering solutions in service of the university\'s mission. TTS works closely with school and central division partners to meet the technology needs of the Tufts community across our three campuses and throughout our global networks. Our holistic understanding of the Tufts landscape, our dedicated multidisciplinary team, and our IT Service Desk position TTS to provide practical solutions to current challenges and creative, sustainable new approaches as technologies and university priorities evolve. The Team Lead for Operations Technology Systems Analytics oversees a team of systems analysts responsible for the configuration, integration, implementation, and support of information systems across the Operations Division. This role ensures that analysts deliver high-quality technical support, system administration, and process improvement initiatives. The Team Lead manages workload prioritization, mentors staff, and coordinates projects to enhance operational efficiency and end-user experience. The position requires strong leadership, technical expertise, and collaboration with TTS, vendors, and Operations stakeholders. This position actively participates in TTS extended leadership activities.

What You Will Do:

Lead and mentor direct reports. Build and support high-performing teams that meet service level agreements, collaborate effectively, and complete work effectively, on time and on budget. Develop, coach and mentor staff in the adoption of TTS department-wide shared practices. Provide coaching, professional development, collaborative goal setting, targeted and timely feedback, and clear, consistent communication of plans and priorities. Conduct proactive and comprehensive performance management of staff, including development of goals and tracking goal progress, preparing performance reviews, and resolving any performance related issues in a timely fashion. Manage leave requests, professional development opportunities, PDP planning process, and allocation of staff resources. Develop and manage assigned capital and operating budgets, working within TTS and university financial management practices and protocols. Ensure that recruitment efforts identify and select highly qualified staff who can deliver immediate impact and contribute to the longer-term success of the organization. Ensure that the information security and privacy team works within group, TTS and/or university administrative, operating, collaboration, and technical management practices. Foster a positive, collaborative, and inclusive culture that empowers cross-functional teamwork, and supports ongoing professional growth. Actively participate in ELT and Supervisor related workshops, trainings, and meetings.

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Teams.microsoft.com/meet/218100841570360?p=8oaLbOpXTTGNvXVi4n Knowledge and experience typically acquired by: Knowledge and experience typically acquired through a Bachelor?s degree in a related field 3+ years of progressive experience with IT 3+ years of experience successfully leading technical teams or projects while remaining hands-on with complex systems. Proven ability to manage multiple concurrent projects and operational priorities. Experience collaborating across large, complex organizations. Ability to engage effectively with vendors, partners, and non-technical stakeholders at all levels of the organization. Solid understanding of system administration, networking, and application support. Demonstrated ability to deliver professional customer service and consultations. Strong interpersonal communication and leadership skills are necessary to maintain and build relationships with partners across the University. Active Filters Team Lead, Operations Technology... Medford, MA Clear All Apply