The Senior Manager - Operations provides operational leadership across multiple accounts, locations, or regions with accountability for safety, service execution, and financial performance. This role owns the commercial and enterprise-level customer relationship and collaborates with internal and external partners to execute strategy, strengthen partnerships, and drive sustained alignment between operational performance, financial results, and customer goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

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Operational Leadership and Performance:

Lead operations across multiple customer accounts, locations, or regional areas to ensure consistent performance, safety, and profitability while driving execution of company and customer objectives

Team Leadership and Development:

Manage and develop Managers - Site, Managers - Operations, and other operational staff to strengthen leadership capability, promote accountability, and align performance with business goals

Customer Relationship Management:

Own the commercial and enterprise-level customer relationship; lead executive business reviews, rate discussions, and strategic performance planning to strengthen partnerships and drive results

Financial Accountability:

Manage regional budgets, monitor cost drivers, and execute initiatives to achieve sustained profitability, utilization, and growth targets across assigned markets or accounts

Safety and Compliance:

Champion a safety-first culture by ensuring adherence to Department of Transportation (DOT) regulations, company policies, and customer standards across all assigned operations

Performance Monitoring and Analysis:

Review key operational and financial metrics to identify trends, risks, and opportunities; guide managers in developing and executing corrective action plans to improve results

Cross-Functional Collaboration:

Partner with sales, finance, maintenance, safety, and planning teams to align operational strategy, support customer initiatives, and drive regional performance

Strategic Planning and Continuous Improvement:

Develop and implement strategic initiatives that enhance regional performance, improve efficiency, and strengthen customer satisfaction and retention

Talent Development:

Coach and mentor managers to build leadership depth, improve engagement, and prepare teams for future growth and responsibilities

Availability:

Maintain flexibility to support operations outside standard business hours and travel as needed to ensure regional consistency and customer satisfaction

Travel:

Travel required overseeing MI, OH and OKC locations

Accountability and Reliability :

Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

REQUIREMENTS

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Education:

High school diploma or equivalent

Physical Requirements:

Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.

Experience:

Proven success managing multiple operations, accounts, or regions within a transportation or logistics organization

Leadership:

Demonstrated ability to lead through layers of management and build high-performing teams

Strategic Thinking:

Strong ability to translate business objectives into actionable operational plans

Financial Acumen:

Experience managing budgets and implementing profitability initiatives across business units

PREFERRED QUALIFICATIONS

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Education:

A four-year degree or applicable work experience with demonstrated success

Experience:

Experience leading multi-site or regional transportation operations with full P&L accountability

Change Leadership:

Proven ability to drive transformation, standardization, and process improvement

Analytical Skills:

Strong ability to interpret operational and financial data to inform decision-making

Customer Focus:

Ability to manage executive-level relationships and ensure alignment with customer goals

CRST CORE VALUE

: Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO STATEMENT

: CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws. High School or better. Bachelors or better. Drivers License - Class C Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.