L2 Lead Support#26-01832

St Louis, MO

Onsite Job Description

Job Title:

(L2 Lead Support)

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Description Description:

Experience

10+ years of progressive experience in IT application support / production operations in a managed services or outsourcing environment.

Minimum 5 years in a leadership or managerial role overseeing multi-tier support teams (L1/L2/L3).

Proven experience in standing up new teams, building processes from the ground up, and driving operational maturity.

Hands-on experience with both Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms).

Strong track record of managing customer relationships at a senior level in financial services or similarly regulated industries.

Experience driving left-shift / knowledge transfer programs across large application portfolios. Technical Skills

Batch scheduling & monitoring: CA7, Autosys, Control-M (familiarity with at least two).

Mainframe environment:

JCL, COBOL, DB2, CICS

— working knowledge sufficient to guide L2 team.

Open Systems:

Java/J2EE, middleware (MQ, Kafka), Linux/Unix, SQL databases.

ITSM platforms: ServiceNow (Incident, Change, Problem Management modules). Monitoring & observability: Familiarity with tools like Splunk, Dynatrace, AppDynamics, Nagios, or similar.

Automation & scripting: Python, Shell scripting, or PowerShell; exposure to RPA or intelligent automation is a plus. Leadership & Soft Skills

Exceptional stakeholder management and executive communication skills — ability to influence without authority.

Strong organizational and coordination skills to manage dependencies across 10+ portfolios and 50+ applications.

Data-driven mindset — ability to define metrics, build dashboards, and present insights to drive decisions.

Proactive, self-starter attitude — comfortable operating with ambiguity during the team's ramp-up phase.

Experience managing onshore-offshore delivery models with cultural sensitivity and time-zone awareness.

Strong problem-solving and conflict resolution capabilities. Preferred Qualifications

ITIL v4 Foundation or higher certification.

Experience in financial services / wealth management / brokerage industry.

Familiarity with DevOps practices, CI/CD pipelines, and shift-left methodologies.

Exposure to AI/ML-based automation for IT operations (AIOps).

PMP, CSM, or SAFe certifications are a plus.

Location:

(St Louis, MO)

Disclaimer:

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Minorities / Females

/ Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need."

It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665

Rewards:

Medical, dental, vision

401k

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client

SELECT AWARDS

An

INC 5000

company for 10 years

Corp! Michigan Economic Bright Spots

Crain's Detroit Business Top Staffing Service Companies in Detroit

TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions

Best of MichBusiness winner in HR Wizards & Partnerships

Metro Detroit Elite Category:

Recruitment, Selection & Orientation for 101 Best & Brightest

101 Best & Brightest Companies to Work for in Michigan