Operations Specialist

• Ohio Aviva Senior Living
• 3.5 Cleveland, OH Job Details Permanent | Full-time $115,000
• $140,000 a year 22 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Referral program Pet insurance Qualifications Stakeholder relationship building Full Job Description Operations Specialist

•

Northern Ohio Location:

Northern Ohio Employment Type:

Full-Time Compensation:

$115,000

• 140,000 base salary +performance-based bonus Position Overview Aviva Senior Living is seeking an experienced Operations Specialist to provide hands-on operational leadership andstrategic support to our communities in Northern Ohio.

This is not a traditional corporate operations role.

We are looking for a leader who will maintain a strong daily presence within thecommunities, working alongside ExecutiveDirectors and department leaders to strengthen execution, solve operationalchallenges, improve accountability, and drive measurable results. The ideal candidate has successfully led senior livingcommunities and is ready to operate at a broader level—similar to an Area Executive Director, RegionalOperations Leader, or multi-site Executive Director. This individual must be equally comfortable developingstrategy with senior leadership and rolling up their sleeves inside a communityto ensure the strategy is executed. Key Responsibilities Provide hands-on operational leadership and support to Aviva's Northern Ohio communities. Maintain a consistent presence within the communities and actively participate in day-to-day operations. Partner closely with Executive Directors to strengthen leadership, accountability, and execution. Identify operational gaps and develop clear action plans to improve performance. Drive execution of company initiatives, operating standards, and strategic priorities. Monitor community performance and intervene quickly when results fall below expectations. Support improvements in occupancy, revenue, labor management, expense control, NOI, resident satisfaction, and employee retention. Coach and develop Executive Directors and other community leaders. Establish clear expectations, follow-up processes, and accountability for community leadership teams. Partner with corporate leaders across Sales, Talent, HR, Clinical, Finance, and other functional areas. Assist with leadership transitions, community stabilization, and other high-priority operational initiatives. Evaluate processes and identify opportunities to improve efficiency, consistency, and resident experience. Translate high-level organizational strategy into practical community-level execution. Serve as an extension of senior operations leadership within the Northern Ohio market. What We're Looking For The successful candidate will be a high-level strategic thinker who isalso an exceptional operator.

Preferred experience includes:

Significant leadership experience within senior living, healthcare, hospitality, or another multi-site service environment. Previous experience as an Executive Director, Area Executive Director, Regional Director of Operations, or comparable operational leader strongly preferred. Demonstrated ability to improve the performance of communities or operating locations. Strong understanding of financial performance, including budgets, labor management, revenue, expenses, and NOI. Experience coaching and holding senior community leaders accountable. Ability to quickly assess an operation, identify the real issues, and develop an executable plan. Strong communication, leadership, and relationship-building skills. Comfortable operating in a fast-paced environment requiring both strategic thinking and hands-on problem solving. Ability to travel regularly between assigned Northern Ohio communities. Leadership Profile We're looking for someone who: Thinks strategically but executes relentlessly. Can walk into a community and quickly understand what's working and what isn't. Builds credibility with Executive Directors without taking over their role. Uses data and observation to make decisions. Sets clear expectations and follows through. Knows when to coach, when to challenge, and when to intervene. Understands that successful senior living operations ultimately come down to people, residents, execution, and financial discipline.

Compensation Base Salary:

$115,000

• 140,000, based on experience andqualifications.

The position is also eligible fora performance-based bonus tied to organizational and operationalresults. This is a full-time, permanent leadership position. Benefits for Full Time Employees Medical, Prescription, Dental, and Vision Insurance Paid time off accrued up to 15 days per year Paid Holidays Employee Referral Program Company Paid Life Insurance Pet Insurance Company Matching 401(k) Daily Pay available to all employees Why Join Aviva Senior Living? We are more than a senior living company. We are a community of people who care deeply about the residents we serve and the teammates we work alongside. If you are a nurse who wants to slow down enough to actually know your residents, build real relationships, and make a meaningful difference every shift, we would love to meet you. Aviva Senior Living has achieved designation as a Great Place to Work and is an Equal Opportunity Employer and a Drug-Free Workplace. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. Key word list This role is ideal for an experienced Senior Living Operations Specialist, Senior Living Operations Leader, Regional Director of Operations, Area Executive Director, Regional Executive Director, Executive Director, or Multi-Site Executive Director with a strong background in senior living operations, community operations, multi-site operations management, operational leadership, strategic execution, operational excellence, performance improvement, leadership development, and community stabilization. The successful candidate will have experience with financial performance, budget management, P&L management, NOI management, revenue growth, occupancy management, labor management, expense control, workforce management, performance metrics, and operational efficiency, along with a demonstrated ability to improve resident satisfaction, resident experience, employee retention, staff retention, and overall community performance. Experience in assisted living operations, senior care operations, senior housing operations, healthcare operations, hospitality operations, or other multi-site service environments is highly valued. This position supports communities throughout Northern Ohio and Northeast Ohio and is an excellent opportunity for a senior living professional seeking regional operations, senior living leadership, or multi-community operational leadership responsibilities.