Chief Operating Officer

Chief Operating Officer at Confidential Chief Operating Officer at Confidential in Orange, California Posted in 5 days ago.

Type:

full-time

Job Description:

Chief Operating Officer (COO) About the Organization A market-leading provider of revenue enhancement, compliance, and data-driven solutions serving local governments across the United States. With a 40+ year track record and a client base of more than 900 public agencies, the organization delivers measurable financial impact through a combination of deep industry expertise and technology-enabled solutions. Headquartered in Southern California, the company is entering a significant growth phase-expanding geographically, enhancing service offerings, and investing in scalable, technology-driven operations. The Opportunity This is a pivotal executive leadership role at a key moment of transformation. The organization is evolving into a multi-state, operationally mature, and growth-oriented enterprise, with increasing focus on scalability, innovation, and strategic expansion-including M&A. The COO will serve as a strategic partner to the CEO, driving operational alignment, building infrastructure for scale, and ensuring consistent execution across a growing and increasingly complex business. What You'll Do Enterprise Leadership & Strategy

• Partner with the CEO and executive team to drive strategic execution
• Translate business strategy into clear operating plans, KPIs, and performance metrics
• Align business units to ensure consistency and accountability across the enterprise Operational Excellence & Scaling
• Lead and optimize day-to-day operations across all service lines
• Build scalable processes, systems, and infrastructure to support multi-state growth
• Drive continuous improvement and operational rigor Financial & Performance Management
• Partner closely with Finance to drive forecasting, performance tracking, and cost discipline
• Improve profitability, margins, and overall business efficiency Growth, Client Delivery & Innovation
• Ensure high-quality, consistent client delivery
• Align operations with business development and growth initiatives
• Support service innovation and expansion efforts People & Organizational Leadership
• Build, develop, and lead high-performing teams
• Drive organizational design, succession planning, and leadership development
• Foster a culture of accountability, engagement, and performance Governance & Risk
• Strengthen operational controls, compliance, and risk mitigation practices What Success Looks Like (First 12 Months)
• Establish scalable operating structures to support geographic expansion
• Improve operational performance metrics and reporting visibility
• Support and integrate strategic growth initiatives, including acquisitions
• Strengthen leadership capability and organizational alignment
• Drive measurable improvements in efficiency, profitability, and execution What You Bring
• 10-15+ years of senior leadership experience, including operational leadership at scale
• Proven track record in growth-oriented, multi-entity or multi-state organizations
• Strong financial, operational, and strategic acumen
• Experience building infrastructure and processes in scaling environments
• Executive presence with the ability to influence at all levels
• Bachelor's degree required; MBA preferred Leadership Profile
• Strategic thinker with strong execution discipline
• Collaborative, influential, and highly accountable
• Data-driven decision maker
• High integrity with sound business judgment
• Strong developer of talent and teams Compensation & Benefits

• Base Salary Range:

  $222,723
• $334,084
• Performance-based annual incentive bonus
• Stock appreciation rights (SARs)
• Employee stock ownership plan (ESOP)
• 401(k) Location Orange County, California (Hybrid) preferred; remote flexibility with regular travel to the office.