Chief Operating Officer Yasmesoft Inc Arlington, TX Job Details Full-time $180,000 - $200,000 a year 1 day ago Benefits Health insurance 401(k) 401(k) matching Qualifications Cost management Managing technical support teams Economics Preparation of internal financial performance reports Strategic management Managing logistics operations teams Project management experience in technology Enterprise software Incident Escalation Change management Dispatching Team development Technology management Client management Profit & Loss statement Dispatch software communication Managing projects Field engineering equipment installation System deployment Financial performance measurement Operational excellence initiatives Managing electronics installation or repair teams Process improvement planning Business operations Workforce management Managing business operations budgets Escalation handling Profit and loss analysis Client services experience within technology industry IT department experience Full Job Description Chief Operating Officer (COO)

Salary :

$180-200K Base Pay + Bonus +

Equity Location:

Hybrid ( Arlington office) Technology Field Services The Opportunity Chief Operating Officer (COO) to lead and strengthen its nationwide service operations. This is a hands-on executive leadership position for an experienced field services operator who understands how to manage national service delivery, improve operational performance, develop teams, strengthen client relationships, and drive profitable growth. Key Responsibilities Responsibility for day-to-day operational performance across the organization, including: Lead nationwide field service operations, including break-fix, equipment installation, deployments, and implementation projects. Manage dispatch, scheduling, SLA performance, escalations, parts logistics, and technician utilization. Oversee large-scale, multi-location technology rollout projects from planning through completion. Build and manage a scalable network of W-2 technicians, subcontractors, and regional service partners. Establish operational KPIs covering SLA attainment, first-time fix rates, utilization, cost per ticket, project performance, and client profitability. Improve processes, accountability, service quality, and operational efficiency. Work closely with sales and account management to ensure new business is properly scoped, priced, staffed, and delivered profitably. Participate in executive-level client reviews and manage critical customer escalations. Develop and lead managers across operations, dispatch, project management, and field services. Maintain strong financial discipline around margins, billing, collections, subcontractor costs, and working capital. Provide ownership with regular reporting on operational, financial, client, and workforce performance. Required Experience 10+ years of experience in technology field services, IT services, equipment deployment, or related service operations . At least 5 years in a senior leadership position such as COO, President, General Manager, SVP, or VP Operations . Strong experience managing nationwide or multi-regional field service operations. Deep understanding of break-fix operations, dispatch, SLA management, technician management, and client escalations. Experience managing large technology deployment and equipment rollout projects. Experience managing a blended workforce of W-2 technicians and 1099/subcontractor resources. Demonstrated P&L responsibility and strong understanding of service-business economics. Strong knowledge of field service management, PSA, ticketing, dispatch, and operational reporting systems. Experience improving profitability, operational efficiency, and organizational performance. Preferred Industry Relationships Candidates with established relationships within the technology field services ecosystem are particularly attractive, including relationships with: Enterprise IT and facilities organizations OEMs and technology equipment manufacturers Managed Service Providers (MSPs) VARs and systems integrators National technology deployment companies Field service subcontractors and technician networks

Pay:

$180,000.00 - $200,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance

Work Location:

In person