VP, Operations, JMG Keller Williams Realtors - 4.3 Austin, TX Job Details Full-time 7 hours ago Qualifications Business development management Managing customer accounts Strategic goal setting Customer relationship building Metrics Reporting Incident Escalation Data interpretation Leading team collaboration initiatives Project execution Management reporting Managing projects CRM system proficiency Account management Cross-functional communication Senior leadership Full Job Description VP, Operations, JMG #26-267 Austin, Texas, United States X Facebook LinkedIn Email Copy Position Overview The VP, Operations provides strategic and operational leadership for the HomeAdvantage credit union real estate program. This position oversees partner success, program operations, business development support, agent network management, member experience, escalations, technology, reporting, and cross-functional coordination. Location(s) California-Remote-CA About Us Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.

Our latest recognition:

2026 & 2025 Best Places to Work (Glassdoor) 2026 & 2025 Best Place for Working Parents® (Best Place for Working Parents®) 2025 America's Most Admired Workplaces (Newsweek) 2025 Top Franchises for Women (Franchise Business Review) 2025 Best-Led Companies (Glassdoor) Responsibilities Serves as a strategic relationship leader and primary escalation contact for credit union partners. Builds relationships with executive, lending, mortgage, marketing, operations, and member experience stakeholders. Conducts business reviews and develops customized strategies to increase program awareness, engagement, referrals, and utilization. Leads partner launches, optimization, re-engagement, retention, and reactivation initiatives. Identifies opportunities to expand existing relationships, increase program value, and support new business development. Oversees program operations and the member journey from registration through referral, transaction, closing, and benefit fulfillment. Monitors workflows, reporting, and performance to identify issues, trends, and opportunities for improvement. Monitors agent performance and addresses service or participation issues. Strengthens collaboration among credit unions, loan officers, agents, and HomeAdvantage. Serves as a central escalation point for complex partner, member, agent, referral, transaction, and closing issues. Investigates issues, coordinates solutions across departments, communicates status, and ensures timely resolution. Provides operational support for accounting, billing, invoices, rebates, and other financial or administrative processes as needed. Assists with partner-related billing and payment issues and coordinates resolution with internal teams. Performs other duties as assigned. Qualifications Minimum Requirements Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for degree Minimum of fifteen (15) years of progressive experience in operations, partner/account management, or a related industry Comprehensive knowledge of corporate relocation and referral management Strong strategic leadership, operational management, and business development skills Proven experience managing large-scale initiatives Demonstrated success in strategic planning and execution Proven ability to build and maintain executive-level partner relationships Exceptional communication, presentation, negotiation, and relationship-management skills Strong problem-solving and escalation-management capabilities Ability to manage multiple priorities, projects, and stakeholders in a fast-paced environment Strong analytical skills with the ability to interpret operational and performance data. Experience with CRM, reporting, workflow, and technology platforms Polished and professional demeanor Knowledge, Skills, and Abilities Knowledge Expert knowledge and expertise in related field Advanced knowledge of industry developments, techniques, and trends Familiarity with budget management and performance metrics Advanced proficiency in Microsoft Office, including Excel, Word, and Outlook Skills Exceptional leadership skills Exceptional strategic, analytical, and critical thinking skills Exceptional verbal, written, interpersonal, listening, and presentation communication skills Exceptional influencing skills Exceptional project management, time management, and organizational skills Exceptional solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness Exceptional relationship building skills, with a proactive and service-oriented approach members Abilities Ability to innovate and drive creative execution Ability to drive results, establish KPIs, measure success, and optimize performance Ability to interpret data, identify trends, and translate insights into actionable strategies Ability to demonstrate a high degree of flexibility and adaptability, as well as effectively navigate shifting priorities Ability to effectively and diplomatically influence and persuade, demonstrating collaboration and gaining buy-in from senior leadership and cross-functional teams Ability to demonstrate visionary leadership EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Physical Requirements The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions. Sitting Keyboarding Viewing computer monitor Work Environment Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company's business needs.