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DM
DDJ Myers
Senior Vice President of Operations
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Based on Wisconsin data
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What they do
A Vice President of Operations oversees all operations for a company or organization. Manages product development, construction, production, purchasing, and customer service as well as preparing budgets, overseeing scheduling and monitoring budget costs.
$167,312 / year median in Wisconsin
+11% projected growth
Job Description
Capital Credit Union $2.7B Assets Greenbay, WI Where Operational Excellence Meets People-Centered Leadership The Opportunity Capital Credit Union (Capital CU) is seeking a Senior Vice President of Operations to serve as a strategic leader, change catalyst, and operational partner to the Chief Information Officer (CIO). This executive will play a critical role in translating enterprise strategy into execution by strengthening operational effectiveness, enhancing the member experience, and optimizing non-branch service delivery across the organization. Contributing to Capital CU's long-term success, this leader will ensure operational continuity, enhance execution and service delivery, and foster future capabilities. The ideal candidate possesses the unique ability to maintain a strategic overview while managing operational details—uncovering opportunities, eliminating obstacles, optimizing processes, and converting high-level strategies into quantifiable outcomes. As a Certified Caring Workplace, Capital CU seeks a leader who understands that sustainable transformation happens through people. The successful candidate will build trust, communicate transparently, and develop leaders while creating accountability and momentum for change. This is an on-site leadership role that requires a highly visible, collaborative leader who is engaged with employees, executive leadership, and cross-functional partners. What You Will Do Provide executive oversight for the Contact Center, Back Office Support Services (Payments, Wires, ACH, Fraud, Cards, and Deposit Operations for both Business and Consumer Members), and Digital Services. Lead organizational transformation by improving processes, strengthening operational discipline, and increasing efficiency across critical member-facing and support functions. Create greater operational transparency and accountability by establishing meaningful key performance indicators (KPIs), dashboards, and reporting practices that provide visibility into service levels, productivity, operational effectiveness, risk, and opportunities for improvement. Advance digital service capabilities and enhance delivery channels to meet evolving member expectations through innovation, automation, and emerging technologies. Improve operational effectiveness by identifying opportunities to simplify workflows, reduce complexity, eliminate barriers, and create scalable solutions that support continued growth. Partner closely with Technology, Enterprise Risk Management, Branch Operations, and executive leaders to ensure operational strategies align with organizational priorities and member needs. Develop, coach, and empower leaders to strengthen ownership, innovation, accountability, and continuous improvement across teams. What We Are Looking For Leadership Profile The ideal candidate is a collaborative and forward-thinking executive who combines strategic vision with operational discipline. They will be a leader who can increase the pace of execution while bringing people along through thoughtful, inclusive, and transparent leadership.