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JP
JMJ Phillip
Warranty Administrator
Career Insights for Contracts Administrator
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What they do
A Contracts Administrator reviews and manages business contracts for a company or organization. Reviews proposed contract terms and conditions, and communicates and negotiates with clients; confirms that contract terms have been met before a contract is closed out. Oversees the administration of contracts for equipment and supplies; may also deal with surplus or unclaimed property.
$92,358 / year median in Maryland
-7% projected decline
Job Description
Warranty Administrator Posted on August 1, 2025 by JMJ Phillip We are seeking a detail-oriented and analytical warranty administrator to lead warranty efforts in collaboration with internal departments, external partners, and suppliers. The ideal candidate will play a critical part in shaping and implementing warranty processes that deliver measurable cost savings and operational improvements. Position Responsibilities Warranty Case Management Adjudicate warranty cases using established evaluation criteria Distinguish between product defects and customer-induced damage Data Analysis and Reporting Analyze product warranty data, failure trends, and claims Identify areas where corrective action is needed Maintain historical warranty claim data Develop and maintain warranty databases and dashboards Report on monthly warranty metrics Cross-Functional Collaboration Work with programs, finance, engineering, and sourcing teams Monitor status of corrective action plans and supplier recoveries Track progress and costs related to product improvement campaigns Support senior leadership presentations and briefings Continuous Improvement Maintain a "Top 10" warranty issues tracker by product line Collaborate with program managers and buyers to improve warranty coverage policies Participate in special projects and process improvements Prerequisites Bachelor's degree with 3-5 years of warranty analysis experience, or high school diploma with 8-10 years of relevant experience Background check and drug screening required Strong communication and interpersonal skills Advanced Microsoft Excel and Word proficiency Ability to lead projects independently and deliver results Skilled in meeting facilitation and time management Experience with SAP or similar ERP systems Certifications (Preferred, but not required) SAP system proficiency, business process or quality-related certifications What the Role Offers Salary range: $90,000 - $110,000 Opportunity to lead enterprise warranty strategy and recovery efforts Cross-functional collaboration across engineering, sourcing, and finance Hands-on role in cost recovery, trend analysis, and reporting to senior leadership Involvement in high-visibility product improvement campaigns Why Baltimore? Baltimore offers a thriving professional community in aerospace and advanced manufacturing, making it an ideal setting for career growth in this field. The city boasts a balanced cost of living, strong connectivity to major East Coast business hubs, and a rich cultural and historical environment that supports both professional development and quality of life. Upload your resume to Apply • Accepted file types: pdf, doc, docx, txt, Max.