Night Manager

Description SUMMARY:

Employee is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met. Must possess ability to work independently as well as work well with others. Must be able to work in any type of facility including but not limited; to industrial, manufacturing, office, medical, retail, etc., where air quality, temperature and physical environment will vary. Employee must be able to maintain a flexible schedule as the demand for contract compliance and account orientation fluctuates. Employee will be expected to maintain a positive attitude to customers, co-workers and management in a highly demanding, ever-changing work environment. Employee must also be able to exercise good judgment in reporting concerns to management and seeking the involvement of others in order to best meet clients' needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned as needed.

• Travel to client sites to ensure contract compliance with all building maintenance services
• Participate in the evaluation and selection of Independent Contractors to perform various services for City Wide based on personal judgment, past experience, and Independent Contractor's strengths and weaknesses, availability and professionalism
• Ability to establish and maintain effective relationships with co-workers, supervisors, Independent Contractors, and customers
• Execute City Wide operational protocols for contract compliance including, Management Strategies, New/Restart Policy, 3-star policy, complaint policy, continuous improvement notes
• Participate in all new account starts as key contact for the independent contractor
• Communicate with independent contractor regarding client complaints/requests, priorities
• Communicate daily with Facility Services Manager for any NJS revenue opportunities or supplies that may need ordered
• Provide nightly recap/report to Facility Services Manager via voice note and CRM data input.
• Participate in meetings and prepare and submit timely reports as needed
• Communicate with clients for any issues with security or disaster response that need immediate attention
• Organizing and maintaining key access for assigned accounts
• Regular attendance with a flexible schedule, including mandatory overtime, based on client demand