LEAD ADMINISTRATOR L1

(CONTRACT) Wipro Limited - 3.8 Minneapolis, MN Job Details Contract $60,000 - $135,000 a year 1 hour ago Benefits Disability insurance Health insurance Dental insurance Paid time off Qualifications Knowledge management Defect resolution root cause analysis Data analysis reporting 5 years Triage IT system monitoring System performance optimization Performance Reporting Data reporting Incident Escalation Security assessment Continuous improvement Incident management operations support Customer support ticket management Contingency planning Customer service knowledge base Problem management Capacity planning Systems analysis Security compliance measures implementation System tuning Senior level Escalation handling Standard operating procedures (SOPs) Project stakeholder communication Stakeholder relationship building Ticketing system technical support Standard operating procedures drafting Service level agreement (SLA) management Stakeholder management

Full Job Description Job Title:

LEAD ADMINISTRATOR L1

(CONTRACT)

City:

Minneapolis State/Province:

Minnesota Posting Start Date:

9/11/26 Wipro Limited (

NYSE:

WIT, BSE

507685,

NSE:

WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency. Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams. Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards. Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment. Team Management-Collaborate with team members to resolve open tickets and service requests. Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution. ͏ ͏ ͏

Mandatory Skills:

Nice Cxone Contact Center Admin .

Experience:

5-8 Years . The expected compensation for this role ranges from $60,000 to $135,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.