Support Services Supervisor

Support Services Supervisor City of Memphis - 3.8 Memphis, TN Job Details Full-time $52,432.12 - $79,705.60 a year 1 day ago Qualifications Vendor contracts Sourcing Budget management Regulatory compliance Data reporting Research Mid-level Compliance management implementation Administrative experience Personnel records management Invoice payment processing Supervising experience Bidding project phase Managing budgets in a finance role Contract drafting Vendor relationship management Competitive bidding Contracts Office management Customer complaint resolution Performance evaluation

Full Job Description Salary Range:

$52,432.12 - $79,705.60 Works under the direction of an assigned Administrator in supervising support staff functions for assigned Service Centers. Supervises, coordinates, and reviews the work of staff assigned to handle customer inquiries, complaints, and various record-keeping functions. Formulates and implements standardized office procedures for handling purchasing functions, customer complaints, claims, and other administrative office tasks. Mediates/resolves elevated citizen and vendor concerns. Confers with supervisory personnel regarding service issue resolutions. Maintains high levels of customer service within the service centers. Prepares assigned service centers operating and CIP budgets. Provides recommendations within established limits, regarding the transfer of funds within accounts. Checks and approves invoices for payment. Provides research and prepares contracts and amendments for the maintenance department. Monitors contract compliance and recommends corrective action. Confers with vendors to obtain product or service information. Prepares bid and purchasing documents, analyzes quotations, and recommends selection of supplier. Conducts research to assist management in identifying and solving various operational problems. Monitors the processing of personnel forms, transactions, and current complement reviews and changes. Ensures compliance with current administrative policies, procedures, and regulations. Evaluates work performance and quality service in consultation with upper management. Compiles, creates and prepares a variety of regular and special statistical reports, correspondences, proposals, charts, graphs, and other various presentation materials for management.