Med Spa Front Desk Lead / Manager - West Palm Beach Location We are seeking a Front Desk Receptionist Lead / Manager for our West Palm Beach location. This is a leadership role responsible for daily operations, client retention, inventory management, cleanliness standards, social media content creation, and front desk systems. Key Responsibilities Location Oversight & Operations Support Management Team with full day-to-day operations, including inventory management, reporting, and dashboard maintenance. Manage Spa attendants, ensuring the facility remains pristine at all times, including laundry, treatment room upkeep, and overall facility maintenance Lead Management & Client Retention Collaborate with Sales Team, including calling and nurturing inbound leads Follow up with warm and existing leads to support conversion Ensure consistent communication and follow-up with guests Maintain detailed notes and pipeline organization Capture client testimonials, success stories, and guest experiences to support marketing and social media initiatives. Identify opportunities to showcase client journeys, events, and wellness outcomes through authentic content. Front Desk & Systems Management Process invoices accurately and efficiently Manage appointments correctly in CRM system Collect deposits and ensure proper booking protocols are followed Confirm appointments and maintain schedule accuracy Provide detailed knowledge of services, packages, and memberships Communicate effectively and professionally with all guests Support Management Team in running and maintaining critical business reports Create and coordinate basic photo and video content for social media, including client experiences, team highlights, and behind-the-scenes moments. Assist with maintaining social media content calendars and ensuring a consistent flow of content from the location. Requirements Strong organizational and operational skills Strong data analysis and spreadsheet skills (Excel, Sheets, etc.) Experience using booking software Ability to manage inventory and operational logistics Comfortable capturing content for social media and collecting client testimonials; experience with Canva, CapCut, or similar tools is a plus. Comfortable overseeing cleaning duties and maintaining high standards Sales-minded with a focus on client retention Professional, confident, and proactive communicator Full-time position Ideal Candidate Has experience in a wellness center, med spa, clinic, or luxury fitness environment Thrives in leadership and accountability Is hands-on and not afraid to clean, organize, and maintain high standards Understands operations, client experience, and the role authentic content plays in building brand awareness and client engagement. Is aligned with longevity, detoxification, and proactive health About Us Our environment is built for those who embrace innovation, root-cause solutions, and elevated standards. We are looking for someone who is ready to take ownership of a location and grow with a mission-driven company.

Pay:

$23.76 - $28.62 per hour

Benefits:

Relocation assistance Application Question(s): When are you available to start? What experience do you have relevant to this position? Are you bilingual (Spanish/English)? What pay range are you looking for? Anything else you would like to add?

Work Location:

In person