Marina Operations Manager (Hands-On, Self-Directed)

Old Bay Marina is a small family-run marina looking for a hands-on, self-driven leader to take ownership of day-to-day operations. This is a working manager position. You will be leading the team while actively working alongside them. The right person is proactive, detail-oriented, and naturally takes initiative without needing constant direction.

What This Role Looks Like:

No two days are the same. Weekends (peak season): You'll be in the yard and on the docks . Working with and leading a team for haul-outs and launches, coordinating with mechanics, checking lines, interacting with customers, and helping keep operations running smoothly. This is a hands-on, high-activity time where you'll both lead and work alongside others.

Weekdays:

A mix of office and field work. Some days are busy with calls and customers, others are slower and you'll be expected to stay productive by identifying and completing tasks around the marina (maintenance, organization, improvements, etc.).

Responsibilities:

Oversee and manage daily marina operations Lead by example, work alongside staff while directing tasks Work with and lead a team for haul-outs and launches Coordinate haul-outs, launches, and storage Answer phones and assist customers; sell slips and services Keep accurate notes on customer interactions, scheduling, and follow-ups Perform routine dock walks (check lines, boats, overall safety) Operate (or learn to operate) marina equipment, including travelift Perform general maintenance: Cutting grass, Minor repairs, Property upkeep and organization Conduct routine equipment checks (including travelift) Identify problems and take initiative to fix them without being asked

What We're Looking For:

Natural leader who takes ownership of their work Strong self-starter who does not need constant supervision Comfortable balancing physical work + management + customer service Detail-oriented and organized (able to track customers, calls, and tasks) Good communicator with a professional, friendly attitude Physically capable of outdoor labor and lifting heavy equipment Comfortable operating equipment or willing to learn quickly Reliable, punctual, and consistent

Important:

This role is best suited for someone who: Stays busy without being told what to do Notices problems and fixes them proactively Leads a team while also working alongside them Prefers hands-on work over sitting in an office If you are looking for a structured role with a set daily task list, this position will not be the right fit.

Schedule:

Full-time Weekends required during peak season (Friday-Sunday) Two weekdays off (flexible)

Why This Role:

Opportunity to take ownership and make a real impact Variety in daily work, no repetitive routine Hands-on leadership role in a growing marina

Pay:

From $70,000.00 per year

Benefits:

Flexible schedule Paid time off Application Question(s): In this role, you will not always be given a daily task list. For example, some weekdays may be slow with few calls or scheduled work. During those times, we expect you to walk the property, identify issues (maintenance, organization, customer needs), and create your own task list. If you arrive to work and are not given specific instructions, what steps would you take to stay productive? (Short answer) This position requires working independently for much of the week and making decisions without constant supervision. For example, you may need to prioritize tasks, handle customer situations, or address issues on your own. Are you comfortable taking ownership of decisions and working independently in this type of environment? Yes No This role involves operating marina equipment, including a travelift used to move boats. Some candidates may have experience, while others will need to learn. You must be willing to learn and become comfortable using equipment safely. Which best describes your experience and comfort level? Experienced operating heavy equipment Willing to learn and become comfortable quickly Not comfortable operating equipment Our busiest time is Friday through Sunday during boating season. During these days, you will be working in the yard and on the docks, often with a team, helping coordinate and perform haul-outs and launches. Are you available and willing to consistently work weekends during peak season? Yes No This role requires frequent customer interaction, including answering phone calls, assisting walk-in customers, explaining pricing, and helping sell marina services such as slip rentals and storage. For example, you may need to handle multiple calls in a day and follow up with potential customers. Are you comfortable handling customer interactions and discussing/selling services? Yes No This role involves keeping track of customer conversations, scheduling, and follow-ups. For example, you may speak with a customer about a slip or service and need to remember details days later. What system or method do you use to keep track of tasks, customer interactions, and important information? This role requires a basic working knowledge of boats and marina operations (lines, docking, terminology, general safety, etc.). Casual exposure (such as friends or family owning a boat) is not considered sufficient. Which best describes your experience? I have hands-on experience working at a marina or in a similar environment I have personal boating experience and understand basic operations (docking, lines, terminology, etc.) I have limited or no relevant experience This is a hands-on position that requires daily physical work, including lifting heavy materials, working outdoors in various weather conditions, walking the docks, and assisting with boat operations. Are you comfortable performing this type of work on a regular basis?

Yes No Work Location:

In person