Senior Member Experience Director

The Senior Member Experience Director provides strategic leadership for all aspects of membership across YMCA branches, while providing direct oversight for the Downtown branch, including recruitment of new members, retention of existing members, build relationships with local businesses and organizations, and supervision of assigned staff. The Director develops, plans, and implements new procedures and methods to achieve strategic goals that are defined in conjunction with the Branch Executives, Y leadership team, and the Lake Superior YMCA community members and guests.

Qualifications:

Bachelor's Degree or equivalent in fields related to business or hospitality. Five (5) years of managing a customer service department. Previous customer service, sales, or related experience; ability to multi-task in person and within programs on a computer. Excellent interpersonal and problem-solving skills; detail-oriented. Experience helping and serving people from diverse socioeconomic segments of the surrounding communities. Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.