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Goosehead Insurance Agency LLC

Manager - Service

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What they do

A Corporate Development Manager helps develop, manage and analyze corporate development through mergers and acquisitions or strategic alliances. Leads research, cost/benefit analyses of mergers, and communicates results to stakeholders. Includes developing and maintaining professional relationships, marketing the proposed changes and assisting in transitions.

$132,549 / year median in Texas

+8% projected growth

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Job Description

Lead and coach frontline agents to consistently meet and exceed targets. Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). Conduct structured coaching sessions that drive performance behaviors. Deliver weekly 1:1s focused on development, growth, and resilience. Promote urgency and ownership in a fast-paced environment. Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives. Escalate critical risks early and collaborate cross-functionally to resolve. Maintain a respectful, inclusive, and feedback-rich team culture. Own team-level transformation initiatives from design through execution. Identify high-potential team members and guide stretch assignments. Participate in peer coaching circles to improve leadership consistency. Maintain and track individual development plans for all team members. Lead issue resolution and support high-stakes escalations. Reinforce cultural and behavioral standards through daily interactions. Report coaching and team development outcomes to senior leadership.