Overview:

\nThe Director of Banquets is responsible for ensuring proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards.

This is a leadership role responsible for training of associates to deliver prompt, courteous service in a manner that complies with Omni food and beverage standards and company policies and procedures.\n

Responsibilities:

\nResponsible for planning, evaluating, organizing, and directing the activities of the Banquet department.\nEnsures that all policies, procedures and guidelines are followed by department personnel.\nProvides the necessary training, motivation, and leadership for all department personnel.\nResponsible for the department's service scores, as measured by meeting planner surveys.\nResponsible for all administrative duties which are necessary in the functioning of the department.\nTours, on a daily basis, the hotel function space and spot checks meeting room setups.\nEnsures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room.\nEnsures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.\nReviews, on a daily basis, client feedback and takes appropriate follow up actions.\nResponsible for accurately forecasting revenues on a monthly basis.\nAnticipates needs, forecasts results, and analyzes work processes for personnel in the department.\nDetermines set-ups in conjunction with Director of Catering and Director of Convention Services.\nCoordinates functions with service staff, culinary, and stewarding teams.\nSees that guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.\nFood costs conscious, coordinates with the Stewarding Department on fast recovery of food leftover and minimizes waste.\nBriefs servers and captains on functions and procedure of service.\nEstablishes high standards of quality service and maintains them through effective training and continuous upgrading.\nMaintains the equipment entrusted to his care and keeps pars up.\nMaintains records, reports, closing reports and payroll costs.\nInspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.\nConscious of business fluctuations, reacts either increasing of decreasing when volume of business fluctuates up or down.\nMaximizes profits in his department through effective management techniques keeping in mind at all times guest satisfaction.\nFollows current trends and aligns with DOFB and Executive Chef to provide excellent product. Sets the pace and the good example for a successful quality operation.\n

Qualifications:

\nMinimum 3 years experience in a hotel banquet senior management position, such as Director/Assistant Director, in a high-volume luxury hotel, preferably a convention property.\nExperience with a minimum of 40,000+ sq ft of meeting space (perferred)\nExperience with Managing a budgeted minimum of 25 million+ per year of revenue\nExceptional knowledge and understanding of various banquet and food service techniques /standards, to include banquet room sets and creativity in room decorations.\nCandidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.\nAbility to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests.\nAble to set priorities for the Banquet team and provide feedback to others that enhances performance.\nPrior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.\nAbility to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.\nAbility to work well under pressure, managing a high volume of BEO's and guest requests.\nStrong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.\nPrior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.\nKnowledge of VA liquor laws. Strong familiarity with beer, wine and spirits; local knowledge preferred.\nMust possess a valid TIPS certification or have the ability to obtain a valid TIPS certification.\nServe Safe certified food manager, preferred.\nMust be proficient with computers, and Microsoft Office suite.\nMust be able to work a variety of shifts, including weekends and holidays.\n

ENVIRONMENT & POSITION ANALYSIS

\nMove, bend, push and pull objects weighing up to 75 pounds without assistance. Must be able to lift and carry items up to 40 lbs without assistance.\nAbility to stand or walk for an extended period or for an entire work shift.\n

TOOLS & EQUIPMENT

\nDesktop computer (Opera, Oracle, Meeting Matrix, Micros, Birchstreet, Kronos and Microsoft Office), printer, telephone, copier, fax machine and scanner. Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware and queen-mary cart\nOmni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. 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