Plumbing & Electrical Manager Mercurio's Heating & Air Conditioning - 3.5 Tacoma, WA Job Details Full-time $100,000 - $115,000 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Qualifications Plumbing License Electrical License Team development Hiring Driver's License Recruiting Service technician experience Full Job Description Plumbing & Electrical Manager Lead the Team. Grow the Business. Build the Future. Mercurio's is looking for an experienced, driven, and people-focused Plumbing & Electrical Manager to lead our Plumbing and Electrical departments. This is an exciting opportunity for a proven leader who knows the trades, understands what it takes to run successful service operations, and is passionate about developing great people. As the Plumbing & Electrical Manager, you'll play a critical role in shaping the future of these departments. You'll be responsible for leading technicians, driving operational excellence, improving customer experiences, and creating a culture where employees can build rewarding careers. If you're ready to move beyond simply managing jobs and want the opportunity to lead, develop, innovate, and make a real impact, we want to meet you. What You'll Do Lead & Develop Your Team Lead, coach, and mentor Plumbing and Electrical technicians, apprentices, and support staff. Build a high-performing team focused on professionalism, accountability, teamwork, and customer service. Conduct regular one-on-ones, performance reviews, ride-alongs, and coaching sessions. Identify training and development opportunities to help team members advance their careers. Develop future leaders and create clear career paths within the departments. Foster a positive culture where employees feel valued, supported, and motivated to succeed. Drive Department Performance Oversee the daily operations of the Plumbing and Electrical departments. Establish and monitor department goals, KPIs, revenue targets, profitability, and productivity. Analyze performance data and identify opportunities for improvement. Ensure technicians have the tools, equipment, training, and resources needed to succeed. Work closely with Dispatch, Customer Service, Sales, and other departments to maximize efficiency. Help develop staffing plans and participate in recruiting, interviewing, and hiring top talent. Ensure company policies, procedures, safety standards, and industry regulations are followed. Deliver an Exceptional Customer Experience Ensure every customer receives a professional, high-quality experience. Support technicians with challenging service calls, customer concerns, and technical issues. Help establish consistent service standards across both departments. Review customer feedback and identify opportunities to improve the customer journey. Promote a culture focused on doing the job right and earning customer trust. Technical & Operational Excellence Provide technical guidance and support to Plumbing and Electrical teams when needed. Stay current on industry trends, technology, codes, products, and best practices. Ensure work is completed safely, efficiently, and to company standards. Assist with developing and maintaining department processes and standard operating procedures. Monitor inventory, vehicles, tools, and equipment to ensure technicians are properly equipped. Partner with leadership on pricing, product offerings, service processes, and business initiatives. What We're Looking For We're looking for someone who combines trade experience with strong leadership and business skills.

The ideal candidate will have:

Significant experience in Plumbing and/or Electrical service. Previous management, supervisory, or leadership experience. Strong understanding of residential service operations. Excellent communication and interpersonal skills. Proven ability to coach, motivate, and hold employees accountable. Strong problem-solving and decision-making abilities. Experience managing department performance and financial goals. A customer-first mindset. Strong organizational and time-management skills. Ability to work in a fast-paced, changing environment. Valid driver's license and acceptable driving record. Knowledge of applicable local and state codes, regulations, and safety requirements. What Makes You Successful in This Role? You're the type of leader who: Leads from the front and isn't afraid to jump in when the team needs you. Knows that great results start with great people. Can have difficult conversations while still earning the respect of your team. Celebrates wins and recognizes people for their contributions. Uses data to make smart business decisions. Looks for ways to improve instead of simply accepting "the way we've always done it." Can balance customer needs, employee development, and business performance. Wants to build something that lasts. Why Mercurio's? At Mercurio's, we believe our people are our greatest asset. We're building an organization where talented professionals can grow their skills, advance their careers, and have a voice in the future of the company. This role offers the opportunity to make a significant impact—not just on the Plumbing and Electrical departments, but on the people and customers who make Mercurio's successful. You'll have the opportunity to: Lead and grow multiple service departments. Build and develop high-performing teams. Make meaningful improvements to operations. Influence company strategy and department direction. Develop future leaders. Work alongside an experienced leadership team. Build a long-term career with a growing home services company. Our Ideal Leader We don't just want someone who can manage technicians. We want a leader who can inspire them. If you're ready to take your trade experience and leadership skills to the next level, build something you're proud of, and help the next generation of Plumbing and Electrical professionals succeed, Mercurio's wants to hear from you. Lead the Team. Elevate the Customer Experience. Grow the Business. Join Mercurio's and help us build what's next.

Job Type:

Full-time Pay:

$100,000.00 - $115,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Vision insurance Application Question(s): Are you currently subject to a non-compete, restrictive covenant, or similar employment agreement that may limit your ability to accept this role?

Experience:

leadership or management: 2 years (Preferred) plumbing and/or electrical service: 2 years (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person