Dispatch Support Admin

The Dispatch Support Admin will provide customer service in person and on the phone, give product/service knowledge, schedule/confirm/collect reservations with a high level of accuracy and positivity, encourage safe work practices, and demonstrate commitment to our guiding BAC principles and policies. To be considered for employment, you must possess the minimum qualifications for a Dispatch Support Admin, including but not limited to: Minimum high school diploma or equivalent. Must be 18 or older Possess a sincere desire for delivering 1st-rate customer service Must be able to work within a 24-hour schedule to include weekends, evenings, and holidays. Well-organized, detail-oriented, and able to multitask. This position will require long-term sitting and the use of hands and arms. Must have excellent verbal and written English communication skills. Average daily duties will include, but are not limited to: Maintains a safe, hazard-free, positive, clean, organized work environment by promoting and practicing safe work habits. Champions have effective and positive communication with all team members. Maintaining solid customer relationships by handling reservations, questions, and concerns with speed and professionalism as described in the employee handbook. Monitor communication boards and prioritize tasks Monitor company email boxes and process requests Record information as required by the company Confirms reservations and collects payments for trips Responds proactively to prevent customer service situations and documents incidents Proactive in solving customer problems and satisfying customers in various situations. Performs all duties as outlined on the daily checklist. Ensures accurate revenue collection and payment processing for reservations. Fulfill all other duties assigned by the leadership. Must possess skills required to fulfill expected job duties, including but not limited to: Excellent communication skills Follow verbal and written directions Problem-solve proactively with quick, critical thought processing Acute attention to detail with a high-level of accuracy Well-organized, detail-oriented, and able to multitask with a good memory for details and procedures Ability to work well in a team environment Possess desktop computer skills