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LE
LifeNet EMS
Dispatcher
Entry-Level JobVerifiedNo experience needed
Career Insights for Dispatcher
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Scorecard
Based on Arkansas data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$45,764 / year median in Arkansas
+9% projected growth
Job Description
Job description: Utilizes system status management computer system which monitors, updates, and controls the location and movement of units. Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands. Dispatches and maintains radio communications with units. Monitors and documents response times of units. Maintain the cleanliness of the dispatch center and work area. Follows LifeNet guidelines for customer service. Maintain patient confidentiality. Investigates and reports all response time exceptions. Answers requests and dispatches medical support personnel. Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents. Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel. Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc.). Comply with continuing education requirements and maintain all certifications required by LifeNet, Inc.