Job Title:

Hotel Front Desk Agent Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Knowledge, Skills & Abilities Exceptional interpersonal skills which positively benefit interaction with internal and external clientele. Ability to exercise good judgment and self-control. Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication. Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty. Must be detail oriented, able to plan, prioritize, and meet deadlines in a fast-paced environment. Demonstrated ability to operate safely in the workplace Ability to work autonomously and understand when a superior should be involved in decision making. Reliable, including good time-keeping skills on the job. Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Qualifications High school diploma or educational equivalent. Access to reliable transportation. Able to understand and communicate well in English Ability to successfully pass a background check and other pre-employment screening (as applicable for your role)

Job Types:

Full-time, Part-time Pay:

$11.00 - $13.00 per hour

Benefits:

401(k) Paid time off Retirement plan

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience:

1 year (Preferred)

Front Desk:

1 year (Preferred)

Work Location:

In person