Fleet Dispatcher Summary The dispatcher provides excellent customer service and coordinates the utilization of trucks, drivers, containers, and systems assuring prompt and effective service to customers and regulatory compliance. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedule services based upon designated routes and locations; updates, prepares, and dispenses the daily route schedule. Courteously interacts with customers, drivers, and/or the general public. Performs daily driver check-ins at days end to ensure the accurate completion of the assigned routes. Conducts customer follow-up and proactively places calls to address reported or potential service problems. Proactively anticipates customer needs, or problems and communicates concerns with management to provide exceptional customer service. Responsible for systems data accuracy and the generation of related productivity reports. Communicates all potential problems and related service needs and any incidents to management. Ensures regulatory compliance with daily/weekly hours of service Assigns driver training and ensures compliance with company safety training plans. Prepares and sends monthly invoices and collection notices on past due accounts. Answers the majority of inbound calls. Performs other duties as assigned. Competencies Computer proficient Customer Service Attention to detail Organized Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Required Education and Experience High school diploma or equivalent A minimum of 1 year of prior dispatching experience

Job Type:

Full-time Benefits:

Dental insurance Health insurance Health savings account Paid time off Retirement plan Application Question(s): What software are you proficient in? Describe your previous dispatcher or customer service experience What is your desired wage?

Experience:

Dispatching:

1 year (Required)

Work Location:

In person