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AH
Advantage Home Performance
HVAC Dispatcher / Administrator (3 years exp req)
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$47,522 / year median in Arizona
+7% projected growth
Job Description
HVAC Dispatcher / Administrator Advantage Home Performance (AHP) is currently looking to hire an HVAC Dispatcher & Job Coordinator in our Prescott location. Dispatcher Candidate must have 3 years HVAC dispatcher experience. Candididate must have at least two year of experience using ServiceTitan. The ideal candidate will possess strong organizational and customer service skills. Excellent communication and computer skills are a must! This job requires you to work in person at our Prescott location. What are the skills required for this job? § Confident and professional communication skills via multi-line phone system which includes active listening. § Experience with and able to navigate email and third-party data systems (ex. Outlook, Word, Quickbooks, ServiceTitan) with the ability to learn new software. § Attention to detail and multitasking. § Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations. HVAC Dispatcher / Administration Minimum Requirements Must have minimum of two years of HVAC dispatching experience Knowledge of HVAC systems Familiarity with ordering HVAC equipment and parts Multi-line phone system experience Ideally an associate's in business or operations management Minimum is a high school diploma. Ideally a two year college degree or higher. Typing Personality A professional and courteous telephone manner. Strong commitment to customer satisfaction Calm demeanor: multitask in fast paced environment Team player Mature Other Pay depends on experience, aptitude, and demeanor. We will pay top dollar for a seasoned HVAC dispatcher with deep knowledge of ServiceTitan. We will pay a moving allowance for candidate to move to Prescott.