A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
The Transportation Billing Dispatcher is responsible for coordinating transportation services, dispatching drivers and vehicles, tracking deliveries or pickups, and ensuring accurate billing and documentation. This role serves as a key link between drivers, customers, and accounting personnel to maintain efficient transportation operations and timely invoicing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Operations:
Arranges transportation of equipment with customers and with external freight companies. Monitor transportation routes and delivery schedules to ensure on-time service. Communicate with haulers regarding assignments, route changes, and customer requirements. Prepare, review, and process transportation invoices, freight bills, and related documentation. Verify trip records, mileage, fuel charges, detention fees, and other billable items. Resolve billing discrepancies by coordinating with customers, haulers, and internal departments. Maintain accurate dispatch logs, transportation records, and billing data. Track shipments and provide status updates to customers and management. Ensure compliance with company policies, transportation regulations, and safety requirements. Generate operational and billing reports as needed.
Customer Service:
Monitors timely fulfillment of transportation of customer orders to ensure a high level of customer satisfaction. Proactively looks for back hauls to help lower business costs. Communicates with customers in a clear, professional and efficient manner. Assures that customer changes in transportation needs are quickly and seamlessly handled. Processes customer orders and quotes as related to transportation issues, expertly resolves negotiations and issues. Qualifications Education and/or
Experience:
High school diploma or equivalent; associate degree preferred. Previous experience in dispatching, transportation, logistics, billing, or customer service. Strong knowledge of transportation operations and freight documentation. Strong organizational, multitasking, and problem-solving skills. Excellent verbal and written communication skills. Ability to work in a fast-paced environment and meet deadlines.
Computer Skills:
Must be computer literate in Microsoft Office Suite.
TRAVEL:
This job requires routine travel within close proximity of regular assigned work locations
