A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Sun-Thurs 9:30 pm to 6 am Your Mom Says You're Great with People. Prove Her Right. Looking for Transportation Dispatcher jobs in Fontana where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. We are seeking a Transportation Dispatcher to coordinate daily transportation operations and ensure drivers, equipment, and customer deliveries are managed safely, efficiently, and on schedule. This role works closely with CDL drivers, customers, planners, and operations teams while monitoring routes from dispatch through completion. The ideal candidate is organized, dependable, and able to thrive in a fast-paced logistics environment. Job Duties Assign drivers, equipment, and routes based on operational needs Monitor deliveries, route progress, arrivals, departures, and delays Communicate with drivers throughout shifts and provide route updates Respond to breakdowns, accidents, delays, and customer concerns Monitor Hours of Service compliance and escalate operational issues Review driver availability and assist with schedule coverage Verify route paperwork, BOLs, PODs, and delivery documentation Document route activity, incidents, and customer communications Coordinate with customers, vendors, and internal departments Complete shift handoff reports and maintain accurate records Education Requirements High school diploma or GED required. Additional customer service, business, or office training is beneficial. Experience Requirements At least 1 year of dispatching, transportation, logistics, or customer service experience preferred Knowledge of trucking operations, route planning, and delivery procedures Familiarity with DOT regulations and Hours of Service requirements preferred Experience with Samsara, Paylocity, transportation management systems, or similar software preferred Proficiency with Microsoft Outlook, Excel, and other office applications Preferred Qualifications Previous customer service, call center, retail, office support, or administrative experience is preferred. Experience working with CRM software, order processing systems, or customer databases is beneficial. Bilingual communication skills may be considered an asset depending on the position. Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Transportation Dispatcher. Previous clerical or administrative experience. Strong Microsoft Office skills, with Excel proficiency required. Bilingual in English and Spanish. Excellent verbal and written communication skills. Comfortable handling a high volume of phone calls and administrative coordination. Ability to accurately enter and maintain information in spreadsheets and other systems. Ability to communicate effectively with Operations and Independent Carriers and provide timely updates. Strong organizational and multitasking skills. Ability to manage multiple priorities while remaining professional, calm, and solution-oriented in a fast-paced environment. Prior experience working in the logistics, transportation, or trucking industry is highly preferred. Physical Capabilities Ability to remain seated or stand for extended periods while assisting customers. Frequent use of computers, telephones, and standard office equipment. Ability to communicate clearly with customers, coworkers, and business partners. Ability to perform repetitive keyboard and data entry tasks throughout the workday. Benefits Competitive Weekly Pay Comprehensive Benefits including medical, dental, and vision coverage. Life Insurance and Disability Insurance for added peace of mind. Optional 401(k) Plan to help you prepare for the future. Supportive Team Environment focused on professional growth and customer success. "Staffmark is "Excelente " to work with." Staffmark Associate Talk the talk. Land the job. Apply now. What You Will Do As a Transportation Dispatcher you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service. The Transportation Dispatcher supports customer satisfaction by providing timely, accurate, and professional assistance across a variety of service needs. This role combines communication, organization, and problem-solving skills to help customers receive exceptional support. A successful Transportation Dispatcher manages customer inquiries, maintains accurate records, and works collaboratively with internal teams to resolve questions and concerns. Professionalism and attention to detail contribute to positive customer experiences. This position rewards individuals who enjoy working with people and making a meaningful difference through outstanding service.
