EMT Ambulance Dispatch Coordinator/Call Taker

Experienced CA-EMT Needed for Coordinator/Call Taker Dispatch Center

• AmbuServe Inc.

is currently hiring Ambulance Coordinator/Call Takers for our Gardena office. Compensation is based on experience, certification, and demonstrated competency within a communications center environment. Hourly pay range is $22.00 to $27.00 and up depending on years of experience. 8 and 10 hour shifts available. About the Role Our communications center manages a high volume interfacility transport system serving multiple healthcare facilities across Los Angeles County. Coordinator/Call Takers are responsible for real time unit deployment, crew accountability, hospital communication, and operational decision making. A Dispatch Coordinator/Call Taker manages incoming service requests, emergency calls, or logistics operations by taking calls, documenting information, and dispatching appropriate personnel (drivers, technicians, or emergency responders). They coordinate schedules, monitor unit locations, ensure compliance, and provide rapid communication between clients and field staff. This position requires strong system awareness, sound judgment, and the ability to manage multiple active units simultaneously while maintaining accurate documentation. Coordinator/Call Takers are expected to operate independently after orientation and demonstrate competency in call prioritization, CAD navigation, and resource allocation.

Pay range:

Compensation is based on experience, certification, and role level. Candidates who do not meet dispatcher experience requirements may be considered for a Call Taker position at the applicable rate.

Hourly pay range:

$22.00

• 27.

00, depending on role and experience. Call Taker positions are compensated at the entry to mid range, depending on experience. Call Taker Role Description (Customer Service Focused) Serve as the first point of contact for incoming transport requests Provide excellent customer service with a professional and courteous phone presence Accurately gather and document patient, facility, and transport information Enter transport requests into the CAD system with attention to detail Communicate clearly with dispatchers regarding transport details or urgent needs Manage multiple calls and tasks while maintaining accuracy Follow intake, documentation, and customer service standards Support dispatch operations by ensuring all intake information is complete and reliable

REQUIREMENTS

Ensuring that all transport requests are picked up in a timely manner (using either phone or computer) Ensuring all crews are accounted for at all times Ensuring that callers are notified of any delays in transports. Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately Efficiently dispatching of transport requests and relaying appropriate information to field crews Knowledge of geography of service area Operates computers, software, and multi-line phone system. Ensures the provision of optimal transportation services to patients and referring agencies. Flexible as to his/her work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays. Must have EMS experience and

• National and/or State certification as an Emergency Medical Technician (EMT) determined by appropriate state requirements preferred.
• EMD certification (or ability to get it) will be required.
• Valid California Drivers' license or DMV Identification Card
• High School Diploma, GED, or California Certificate of Proficiency
• Strong communication skills and ability to work in a team environment.

Knowledge of Medical Terminology Prior Dispatch, EMT, Paramedic or RN experience preferred. Proficiency in spelling and writing English. Ability to deal with high stress situations. Working knowledge and proficiency of electronic communication. Able to quickly manage and transition between various tasks while maintaining attention to detail. Competencies Self-confidence, emotional stability, good judgment, and tolerance for high stress Possess good verbal communication skills Ability to handle adverse situations effectively Physical Essential Functions The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. The physical requirements of the job include, but are not limited to, the following:

• Operates on a 24-hour clock due to the nature of the business.
• Sits for extended periods of time.
• Works in normal indoor exposure to dust/dirt.
• Moves about within the facility.
• Demonstrates adequate near and distance vision.
• Speaks and hears clearly and occasionally withstands higher than average levels of noise.
• Works in high stress situations frequently.
• Communicates frequently with co-workers and others and exchanges accurate information in these situations.
• Performs tasks with manual dexterity (i.e., use of fingers, hands, and arms).
• Handles office implements frequently.
• Lifts, moves, and/or carries in excess of 20 lbs.

on a consistent basis. Who We Are AmbuServe was founded in September 2000. From the inception, Melissa Harris our president and chief executive officer, had a vision to build a company that remains focused on providing patient centered service. Headquartered in Gardena, California, AmbuServe first offered basic life support ambulance service to the greater South Bay area of Los Angeles County. From its humble beginning, AmbuServe has grown to become a full-service regional ambulance service provider offering a wide spectrum of emergency medical services. As a women-owned and operated local business, AmbuServe is proud of our success which has been built on a proven track record of delivering quality ambulance service and event medical services to our clients.

Pay:

$22.00

• $27.

00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Have you ever worked for AmbuServe, Medic 1 or Shoreline Ambulance? Were you referred by an employee of AmbuServe, Medic 1 or Shoreline Ambulance ? Are you currently or in the recent past a Dispatcher

• Coordinator or Call Taker for an EMS or 911 system?

Education:

High school or equivalent (Required)

Experience:

EMS Dispatch:

1 year (Preferred)

Language:

English (Required)

License/Certification:

EMT License (Required) Ability to

Commute:

Gardena, CA 90248 (Required) Ability to

Relocate:

Gardena, CA 90248: Relocate before starting work (Required)

Work Location:

In person EMT Ambulance Dispatch Coordinator/Call Taker 2.8 2.8 out of 5 stars 15105 South Broadway, Gardena, CA 90248 $22

• $27 an hour
• Full-time AmbuServe Ambulance Service 8 reviews $22
• $27 an hour
• Full-time Experienced CA-EMT Needed for Coordinator/Call Taker Dispatch Center
• AmbuServe Inc.

is currently hiring Ambulance Coordinator/Call Takers for our Gardena office. Compensation is based on experience, certification, and demonstrated competency within a communications center environment. Hourly pay range is $22.00 to $27.00 and up depending on years of experience. 8 and 10 hour shifts available. About the Role Our communications center manages a high volume interfacility transport system serving multiple healthcare facilities across Los Angeles County. Coordinator/Call Takers are responsible for real time unit deployment, crew accountability, hospital communication, and operational decision making. A Dispatch Coordinator/Call Taker manages incoming service requests, emergency calls, or logistics operations by taking calls, documenting information, and dispatching appropriate personnel (drivers, technicians, or emergency responders). They coordinate schedules, monitor unit locations, ensure compliance, and provide rapid communication between clients and field staff. This position requires strong system awareness, sound judgment, and the ability to manage multiple active units simultaneously while maintaining accurate documentation. Coordinator/Call Takers are expected to operate independently after orientation and demonstrate competency in call prioritization, CAD navigation, and resource allocation.

Pay range:

Compensation is based on experience, certification, and role level. Candidates who do not meet dispatcher experience requirements may be considered for a Call Taker position at the applicable rate.

Hourly pay range:

$22.00

• 27.

00, depending on role and experience. Call Taker positions are compensated at the entry to mid range, depending on experience. Call Taker Role Description (Customer Service Focused) Serve as the first point of contact for incoming transport requests Provide excellent customer service with a professional and courteous phone presence Accurately gather and document patient, facility, and transport information Enter transport requests into the CAD system with attention to detail Communicate clearly with dispatchers regarding transport details or urgent needs Manage multiple calls and tasks while maintaining accuracy Follow intake, documentation, and customer service standards Support dispatch operations by ensuring all intake information is complete and reliable

REQUIREMENTS

Ensuring that all transport requests are picked up in a timely manner (using either phone or computer) Ensuring all crews are accounted for at all times Ensuring that callers are notified of any delays in transports. Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately Efficiently dispatching of transport requests and relaying appropriate information to field crews Knowledge of geography of service area Operates computers, software, and multi-line phone system. Ensures the provision of optimal transportation services to patients and referring agencies. Flexible as to his/her work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays. Must have EMS experience and

• National and/or State certification as an Emergency Medical Technician (EMT) determined by appropriate state requirements preferred.
• EMD certification (or ability to get it) will be required.
• Valid California Drivers' license or DMV Identification Card
• High School Diploma, GED, or California Certificate of Proficiency
• Strong communication skills and ability to work in a team environment.

Knowledge of Medical Terminology Prior Dispatch, EMT, Paramedic or RN experience preferred. Proficiency in spelling and writing English. Ability to deal with high stress situations. Working knowledge and proficiency of electronic communication. Able to quickly manage and transition between various tasks while maintaining attention to detail. Competencies Self-confidence, emotional stability, good judgment, and tolerance for high stress Possess good verbal communication skills Ability to handle adverse situations effectively Physical Essential Functions The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. The physical requirements of the job include, but are not limited to, the following:

• Operates on a 24-hour clock due to the nature of the business.
• Sits for extended periods of time.
• Works in normal indoor exposure to dust/dirt.
• Moves about within the facility.
• Demonstrates adequate near and distance vision.
• Speaks and hears clearly and occasionally withstands higher than average levels of noise.
• Works in high stress situations frequently.
• Communicates frequently with co-workers and others and exchanges accurate information in these situations.
• Performs tasks with manual dexterity (i.e., use of fingers, hands, and arms).
• Handles office implements frequently.
• Lifts, moves, and/or carries in excess of 20 lbs.

on a consistent basis. Who We Are AmbuServe was founded in September 2000. From the inception, Melissa Harris our president and chief executive officer, had a vision to build a company that remains focused on providing patient centered service. Headquartered in Gardena, California, AmbuServe first offered basic life support ambulance service to the greater South Bay area of Los Angeles County. From its humble beginning, AmbuServe has grown to become a full-service regional ambulance service provider offering a wide spectrum of emergency medical services. As a women-owned and operated local business, AmbuServe is proud of our success which has been built on a proven track record of delivering quality ambulance service and event medical services to our clients.

Pay:

$22.00

• $27.

00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Have you ever worked for AmbuServe, Medic 1 or Shoreline Ambulance? Were you referred by an employee of AmbuServe, Medic 1 or Shoreline Ambulance ? Are you currently or in the recent past a Dispatcher

• Coordinator or Call Taker for an EMS or 911 system?

Education:

High school or equivalent (Required)

Experience:

EMS Dispatch:

1 year (Preferred)

Language:

English (Required)

License/Certification:

EMT License (Required) Ability to

Commute:

Gardena, CA 90248 (Required) Ability to

Relocate:

Gardena, CA 90248: Relocate before starting work (Required)

Work Location:

In person