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HM
HCM Med Transport
Receptionist/Dispatch
Career Insights for Dispatcher
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Scorecard
Based on California data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$53,202 / year median in California
+8% projected growth
Job Description
Overview Join our dynamic team as a Receptionist/Dispatch professional, where your energetic and organized approach will keep our front desk running smoothly and ensure seamless communication across departments. In this vital role, you will be the first point of contact for callers, providing exceptional customer service while efficiently managing administrative tasks. Your proactive attitude and strong organizational skills will contribute to a positive, professional environment that supports our company's operational excellence. Responsibilities Greet callers warmly and professionally, ensuring a positive first impression for all who call in to the office Answer multi-line phone systems promptly, using proper phone etiquette to direct calls accurately and efficiently Manage incoming and outgoing correspondence, including emails Schedule appointments and maintain calendar Handle office duties such as data entry Dispatch messages or requests to appropriate departments or personnel swiftly to support operational needs Support customer service efforts by providing information and assistance to clients over the phone Requirements Proven office experience with strong clerical skills and familiarity with office procedures Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer literacy Excellent phone answering skills with a professional demeanor and strong phone etiquette Strong organizational skills with the ability to multitask efficiently in a fast-paced environment 1 + year office experience demonstrating reliability and attention to detail This paid position offers an engaging environment where your communication talents and organizational prowess will shine. We value proactive individuals who thrive on delivering outstanding service while supporting daily office functions. Join us to be an essential part of our team's success!