Dispatcher (Night Shift) Aquila Transportation, LLC Long Beach, CA Job Details Full-time $26 - $30 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Customer communication Teamwork Customer relationship building Safety regulations High school diploma or GED DOT (Department of Transportation) regulations Attention to detail Organizational skills Logistics compliance Safety compliance in distribution operations Full Job Description Job Overview We are seeking a motivated and detail-oriented Dispatch Manager to join our team at Aquila Transportation, LLC, an intermodal drayage company specializing in motor carrier services. The Dispatch Manager will oversee day-to-day dispatch operations, ensuring the seamless coordination of drivers, customers, warehouses, and terminals. This night-shift position requires excellent organizational skills, strong communication abilities, and a focus on optimizing operations while maintaining customer satisfaction.

Responsibilities & Duties Dispatch Operations:

Coordinate the scheduling and dispatching of drivers to ensure timely pickups and deliveries Monitor driver availability and workload to optimize route assignments Communicate load details, delivery requirements, and changes to drivers

Customer Communication:

Act as the primary point of contact for customers regarding shipment updates, issues, and inquiries Address and resolve customer complaints or delays proactively Provide accurate and timely updates on delivery status

Collaboration:

Work closely with warehouses, terminals, and other stakeholders to streamline operations Coordinate with drivers to ensure compliance with company policies and safety standards Maintain effective communication with internal teams regarding operational priorities

Compliance and Documentation:

Ensure all loads comply with relevant regulations and company standards Maintain accurate records of dispatch activities, including delivery schedules, driver logs, and customer communication Ensure all relevant documentation has been upload to each load and communicated to the customer, warehouse, terminal, and/or equipment provider

Problem Solving:

Address issues such as equipment failures, delays, or emergencies with prompt solutions, ensuring all relevant parties remain informed Develop contingency plans to minimize disruptions

Performance Management:

Monitor key performance indicators (KPIs) such as on-time deliveries, customer satisfaction, and driver efficiency Provide feedback and support to drivers to enhance performance and safety

Qualifications Education and Experience:

High school diploma or equivalent (Bachelor's degree in logistics, supply chain management, or a related field is a plus) 3+ years of experience in dispatching, logistics, or transportation management, preferably in intermodal drayage

Skills:

Strong knowledge of intermodal drayage operations, including terminal and warehouse coordination. Proficiency in dispatch software and tools (e.g., TMS, PortPro, or similar platforms) Excellent communication skills, both verbal and written Strong problem-solving skills with the ability to make quick and effective decisions under pressure Detail-oriented with exceptional organizational skills

Other Requirements:

Familiarity with DOT regulations and safety standards for motor carriers Ability to work in a fast-paced environment and adapt to changing priorities Strong customer service mindset with a focus on relationship building Availability to work during the day shift, with flexibility for occasional extended hours if needed

Pay:

$26.00 - $30.00 per hour Expected hours: 40.0 - 50.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person