Responsibilities:

Respond to calls and email request Prioritize calls and leverage appropriate workforce. Optimize technician schedules and routes to improve productivity, reduce travel time. Actively manage service work orders Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician. Monitor daily schedules. Respond to customer issues with Service, and update work tickets accordingly. Resolve conflicts and customer concerns. Assign service work to the appropriate technician based on geography, urgency, skill set, availability, customer requirements, and work order details. Handle inbound and outbound calls, emails, and messages related to scheduling and service of our customers. Maintain customer portal compliance by providing timely updates, technician ETA's, parts status updates, and accurate work order documentation. Schedule and monitor preventative maintenance work to support on-time completion and compliance with customer contracts and service commitments. Monitor technician availability, daily check-in/check-out activity, and work assignment status to ensure efficient deployment of resources. Maintain compliance with company policies and service standards. Additional responsibilities as assigned.

Qualifications:

High school diploma 1-3 years of related experience Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment. Strong communication skills, verbal and written, required. Some proficiency in Microsoft Office Suite. Strong organizational, time management skills, and high attention to detail High level of professionalism and diplomacy Strong customer focus skills Excellent telephone and communication skills.

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Parental leave Vision insurance

Work Location:

In person