Night Time Dispatch Office Assistant Southland Mechanical - 4.0 Rancho Cucamonga, CA Job Details Part-time $22 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Administrative experience High school diploma or GED Attention to detail Time management Office experience Full Job Description The Night-Time Service Dispatcher / Office Assistant is responsible for coordinating after-hours service operations, dispatching HVAC/R technicians to emergency and scheduled service calls, providing exceptional customer support, and performing administrative duties to ensure efficient overnight operations. This role serves as the primary point of contact for customers, technicians, and management during evening and overnight shifts. Key Responsibilities Dispatching & Scheduling Receive and prioritize incoming service requests and emergency calls. Dispatch HVAC/R technicians based on availability, location, skill set, and urgency. Monitor technician progress and provide schedule updates throughout the shift. Communicate service call details, customer information, and work order requirements to field personnel. Coordinate emergency and after-hours service coverage. Customer Service Answer incoming phone calls, emails, and text messages professionally and efficiently. Assist customers with scheduling service appointments and responding to inquiries. Provide updates regarding technician arrival times and service status. Handle customer concerns and escalate issues when necessary. Administrative Support Create, update, and maintain service tickets and work orders. Enter customer information, service notes, and technician reports into dispatch software. Maintain accurate records of calls, schedules, and completed services. Prepare reports for management regarding overnight activities and emergency calls. Assist with emails, data entry, reporting, and other office-related tasks. Communication & Coordination Act as a liaison between customers, technicians, vendors, and management. Maintain regular communication with field staff to ensure timely service completion. Report service delays, emergencies, safety concerns, or customer issues to supervisors when necessary. Ensure all communications are documented accurately. Qualifications High school diploma or equivalent required. Previous dispatching, customer service, call center, or administrative experience preferred but not required. Experience in HVAC, refrigeration, construction, or service industries is an asset but not required. Proficiency with Microsoft Office (Word, Excel, Outlook) Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Skills & Competencies Strong attention to detail. Effective time management and prioritization. Problem-solving and decision-making skills. Ability to work independently with minimal supervision. Professional phone etiquette. Accurate data entry and record-keeping. Knowledge of HVAC/R terminology preferred but not required. Work Environment Evening, overnight, weekend, and holiday shifts may be required. Fast-paced environment handling emergency service calls and technician coordination. Primarily office-based with extensive phone and computer use. Physical Requirements Ability to sit for extended periods. Frequent use of computers, telephones, and office equipment. Typical Job Title Variations HVAC After-Hours Service Dispatcher Night shift hours consist of 6:00 pm - 4:30 am / 3-4 days per week

Pay:

$22.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person