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AP
AtWork Personnel Services
Dispatcher
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Based on California data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$53,202 / year median in California
+8% projected growth
Job Description
Dispatcher AtWork Personnel Services - 3.7 San Diego, CA Job Details Full-time $20 - $26 an hour 16 hours ago Qualifications Customer communication Copy machines Attention to detail Fax machines Faxing Customer service problem-solving Full Job Description We are looking for an experienced Dispatcher to join our team and help coordinate daily service operations. The Dispatcher plays a key role in ensuring customers receive timely, professional service while helping technicians stay organized and efficiently scheduled. Responsibilities Schedule and coordinate service calls as they are received. Dispatch and debrief service technicians after completion of calls when needed. Organize and maintain the dispatch board and technician schedules. Assign technicians based on availability, location, skills, and business needs. Communicate clearly and professionally with customers, technicians, and department leadership. Monitor changing schedules and make adjustments as needed. Follow up with customers regarding pending and recommended work using the pending work log. Monitor and report technician arrival times. Respond quickly to unexpected schedule changes and service needs. Follow and implement department policies and procedures. Maintain accurate dispatch information and documentation. Support efficient daily service operations and contribute to a positive team environment. Qualifications 3+ years of Dispatcher experience required. ServiceTitan experience required. Strong knowledge of dispatch operations and scheduling. Exceptional customer service skills. Excellent communication and problem-solving abilities. Strong organizational and multitasking skills. Ability to remain calm and professional in a fast-paced environment. Ability to prioritize tasks and make sound decisions under pressure. Strong attention to detail. Physical Requirements Ability to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, stand, walk, stoop, bend, squat, open doors, and climb or descend stairs. Ability to operate standard office equipment, including computers, phones, copiers, fax machines, and scanners. Work Environment Climate-controlled office environment.