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U
UNFI
Dispatcher
Entry-Level JobVerifiedNo experience needed
Career Insights for Dispatcher
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Scorecard
Based on California data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$53,202 / year median in California
+8% projected growth
Job Description
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Email Job Ref:
178195Location:
West Sacramento, CA 95605Location Flexibility:
Onsite Category:
Transportation (Non-DOT)Job Type:
Full-time Job Status:
Non-exempt Pay Basis Hourly Pay Rate $22.75 Brand UNFI Responsible for dispatching trucks for on-time departure. Monitors drivers and shares info with affected customers to notify them of potential late deliveries or problems.Job responsibilities:
- Processes customer invoices and assembles delivery paperwork.
- Monitors shipping and route progress in SCI and PeopleNet Link and verifies on-time arrivals.
- Breaks down driver packets and processes customer invoices.
- Collaborates with Customer for late truck notifications. May engage Customer Care for service escalations.
- Sorts, separates, and files invoices, route packets, and driver inspections.
- Completes data entry of equipment information, driver start/end times, and actual delivery times.
- Handles all incoming calls and emails.
- Re-dispatches drivers as needed for coverage and to support on-time deliveries.
- Dispatches repair services for equipment breakdowns and handle accident reporting procedures.
- Maintain a clean and safe working environment.
- Report violations of company policy to supervisor.
- Perform other relevant job duties as required.
Experience:
- Transportation/Dispatch experience preferred but not required.
Knowledge/ Skills/ Abilities:
- Understanding of Safety guidelines
- Must have the ability to react to fast-paced, stressful situations in a calm, professional, and efficient manner
- Ability to prioritize and work independently with good organizational and time management skills
- Must have good communication skills, including the ability to effectively communicate with all levels of employees
- Astute, with close attention to detail
- Proficient in Microsoft Office Applications
- Familiar with delivery routes and DOT rules and regulations
- Understanding of procedures in other areas of the warehouse for a more global understanding of all processes UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all.