Dispatcher Around The Clock Heating, Air Conditioning, Plumbing & Electric Colorado Springs, CO Job Details Full-time $50,000 - $58,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer communication Interpersonal skills Phone communication Service scheduling Dispatching Attention to detail Organizational skills Text messaging Rotation scheduling Time management Full Job Description Position Overview The Dispatcher at ATC plays a critical role in delivering exceptional customer experience and maximizing daily revenue. This position is responsible for efficiently scheduling, routing, and supporting technicians while maintaining proactive communication with customers. Dispatchers are expected to operate with urgency, accuracy, and accountability in a fast-paced, 24/7 service environment. Key Responsibilities Dispatch & Scheduling Assign and route HVAC, plumbing, and electrical service calls efficiently based on technician availability, skill set, location, and priority. Manage same-day, emergency, and after-hours calls with urgency and accuracy. Monitor technician progress throughout the day and proactively adjust schedules to minimize delays and downtime. Ensure all booked calls are properly built, dispatched, and updated in ServiceTitan. Customer Communication Proactively communicate with customers regarding arrival windows, delays, reschedules, or changes. Ensure customers receive updates before they feel the need to call in. Maintain a professional, calm, and solution-oriented tone in all customer interactions. De-escalate customer concerns and work with management when needed. Technician Support Serve as the primary point of contact for technicians during shifts. Provide real-time updates, job details, and support to technicians in the field. Hold technicians accountable to scheduled timeframes and on-call expectations. Accuracy & Documentation Accurately document all call notes, updates, and communications in ServiceTitan. Ensure timeframes, statuses, and job notes are current and accurate at all times. Follow dispatch protocols, scripts, and procedures consistently. Performance & Accountability Meet or exceed performance expectations related to: Customer communication Job flow efficiency Revenue protection Review prevention Take ownership of mistakes and correct them immediately. Maintain professionalism under pressure and during high-volume periods. Qualifications Prior dispatch experience in HVAC, plumbing, electrical, or home services preferred Strong multitasking and time-management skills Ability to work nights, weekends, and high-stress situations Excellent verbal and written communication skills Comfortable with computers, multiple systems, and fast-paced workflows Experience with ServiceTitan or similar dispatch software is a plus Core Competencies Proactive communication (not reactive) High attention to detail Sense of urgency Accountability and ownership Team-first mindset Ability to handle pressure and shifting priorities What Success Looks Like in This Role Customers are informed before they call in Technicians are supported and efficiently routed Jobs are not canceled due to lack of communication Minimal escalations and strong customer feedback Dispatch operations run smoothly during nights and weekends Why Join ATC Fast-growing, performance-driven company Clear expectations and leadership support Opportunity for growth within operations and management Be part of a company that truly operates Around the

Clock Pay:

$50,000.00 - $58,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person