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Jeffco Public Schools

Emergency Dispatch Manager

Job Description

Annual Position FLSA:
Nonexempt FTE:
1.00000 ,
Hours/Day:
8.000 ,
Days/Year:
229
Salary Plan:
G05
Annual Rate:
$85,598-$102,568 Compensation schedules for Jeffco Schools can be found here. Starting salary for non-licensed roles is based on the candidate's relevant work experience and education. Additional considerations may be given for job-specific certifications and skills. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application. Starting Salary for licensed educators is based on the step and lane schedule found here. SUMMARY Provide management of the District's 24/7/365 Emergency Services Dispatch Center, to include development, implementation, and oversight of Standard Operating Procedures, and the management of all department technology and equipment; supervise Emergency Services Dispatchers; and maintain liaison with
JEFFCOM911, 8
law enforcement agencies, 13 fire, districts, internal departments and schools. Responsible for coordinating the emergency communications protocols for 145 schools across the District.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide direct supervision of Emergency Services Dispatchers including scheduling, resolving questions, coaching, disciplining, disseminating information, assigning and reviewing work, and completing performance appraisals. Develop, implement, and monitor Standard Operating Procedures for Emergency Services Dispatchers. Develop and sustain positive working relationships with first responder agency dispatch centers. Facilitate the monitoring of access control systems to District facilities. Review and approve reports, records, and activity logs. Manage and administer departmental technology, equipment and systems including: Card Access and video surveillance systems Security Systems as well as Security Information Systems (SIS), Fire monitoring system, and a future CAD system. Manage and administer the Department's two-way radio system and ensure compliance with Department procedures, FCC regulations, and contractual obligations. Act as a liaison with Alarm Trades Technicians and Facilities Department on issues related to alarm service, maintenance, and repair, and assist in resolving security and fire alarm monitoring issues and/or problems. Aid school administrators in addressing and resolving site safety and security issues, and coordinate response to security related issues with the Executive Director, Principals, and District leadership. Assess subordinates' training needs and make appropriate training program recommendations. Ensure training is received and attendance/performance is satisfactory. In partnership with the Executive Director, coordinate District security matters with law enforcement, fire, and emergency services providers. Respond to after-hours pages and phone calls; make decisions on notifications to administrators and executives. Act on behalf of the Executive Director in his/her absence in coordinating an appropriate initial security response in the event of an emergency/crisis. Be available during scheduled on-call periods and respond promptly and in-person to critical incidents or emergencies district-wide, providing leadership, direction, and support to staff and first responders. Respond to critical incidents as a leader of the district's safety and security team, following district protocols and emergency response procedures. Perform other duties as assigned.
QUALIFICATIONS EXPERIENCE 5
years of experience in dispatch, school security or law enforcement; safety and security technology; systems and equipment, including 2 years' experience in supervision.
EDUCATION AND EXPERIENCE
Bachelor's degree required. Preferred field of study of emergency management or criminal justice. Additional years of experience may be accepted in lieu of degree.
CERTIFICATES, LICENSES, REGISTRATIONS
Certification in National Incident Management System (NIMS) Incident Command System (ICS) and Professional Development Series required. Driver's license required with good driving history required. Subject to random/post accident/reasonable suspicion drug and alcohol testing.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of school district safety and security operations, including emergency response protocols, incident command principles, and coordination with law enforcement and first responders. Knowledge of applicable laws, regulations, and standards related to school safety, use of force, student privacy, and employee conduct. Knowledge of risk assessment, threat management, and prevention strategies in educational settings. Skill in leading and supervising staff; planning, organizing, and evaluating safety and security operations; and coordinating responses during incidents or emergencies. Skill in clear written and verbal communication, conflict management, de-escalation, and crisis leadership consistent with district protocols. Ability to exercise sound judgment; manage multiple priorities; adapt to changing conditions; and remain composed and effective under pressure.
SPAN OF CONTROL
Directly supervises ten (10) employees in the Security Department. Positions supervised include Emergency Services Dispatchers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
PRE-EMPLOYMENT REQUIREMENT
The successful new hire or rehired candidate will be responsible to complete and incur the fingerprinting and processing fee of $57.50 through an appropriate fingerprinting vendor and the Colorado Bureau of Investigation, within 48 hours of offer acceptance. SALARY Jeffco Salary Schedules
BENEFITS
Jeffco Benefits
EQUAL EMPLOYMENT OPPORTUNITY
The Jefferson County School District does not discriminate on the basis of disability, race, color, creed, religion, national origin, age, sexual orientation, marital status, political affiliation, pregnancy, or gender.
Pay:
$85,598.00 - $102,568.00 per year
Benefits:
Dental insurance Health insurance Life insurance Paid military leave Paid time off Parental leave Retirement plan Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Professional Development
  • Other Retirement and Savings
  • Health Insurance

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What they do

A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.

$47,835 / year median in Colorado

+9% projected growth

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