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Biotouch

Medical Logistics Dispatcher

Pay: $25.24/hr

Posted: 3 weeks ago

Location: West Haven, CT (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/29/2026

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What they do

A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.

$51,408 / year median in Connecticut

+7% projected growth

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Job Description

Medical Logistics Dispatcher Biotouch - 3.0 West Haven, CT Job Details Full-time $25.24 an hour 19 hours ago Qualifications Productivity software Full Job Description

POSITION OVERVIEW

The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicator between clients and couriers.

Pay Rate:

$25.24/hour

Schedule:

2nd shift, Monday through Friday, 1:30 PM to 10:00 PM Job Responsibilities

DUTIES & RESPONSIBILITIES

Answer and dispatch incoming calls from clients to couriers and enter information into courier software system. Assign and dispatch all will calls and STAT's. Monitor online dispatch board for potential issues. Add, change or delete scheduled stops in planning. Research and resolve client issues quickly and accurately. Communicate unresolved client issues to direct supervisor immediately. Monitor status of deliveries and pickups to ensure timely delivery to client. Assist couriers as needed to help ensure routes are completed to client expectations. Review route sheets for accuracy. Negotiate courier payout. Monitor and utilize web-based applications, tools, and reports. Ensure policies and procedures as defined by clients and the company are being met. Prepare SOP for each account; shift turnover. Perform other duties as assigned. Required Skills and Qualifications

QUALIFICATIONS & REQUIREMENTS

Effective communicator, both written and oral. Excellent interpersonal and customer service skills. Team oriented environment. Strong problem solving skills and attention to detail. Ability to multi-task in a fast paced environment. Proficient in Microsoft Office or related software. Some college or college degree in business, logistics or related field preferred. 3+ years of customer service experience required. Courier software experience a plus.

PHYSICAL REQUIREMENTS

: Prolonged sitting at a desk. Heavy communication via phone and email. Ability to lift up to 15 lbs at a time.