A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Police Communications Operator I Florida Gulf Coast University United States, Florida, Fort Myers 10501 FGCU Boulevard South (Show on map) Aug 10, 2026 Job Summary The Police Communications Operator I operates telephone, radio, and computer systems for computerized radio dispatching, ensuring the safety of officers and the university community. Provides assistance to callers and walk-ins regarding emergencies, found/lost property, parking concerns, and other safety-related issues. FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here. Job Description Typical duties include but are not limited to: Receives and evaluates calls requesting police assistance of both emergency and non-emergency natures.
Inputs and transmits call information using the communications and dispatch systems.
Contacts appropriate parties to notify of complaints and/or actions required.
Operates two way radio to dispatch calls to public safety units and to receive and communicate information.
Monitors the field position and activities of department personnel.
Transmits requests for emergency services and retrieves various data and records.
Checks driver's license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists.
Monitors alarm systems and notifies personnel upon activation.
Prepares various logs, reports and forms.
This position requires a high school diploma and two years of full-time experience directly related to the job functions.
Relevant full-time experience using computer systems for entering, updating, and retrieving information.
State
NCIC/FCIC
certification or ability to obtain within three months of employment.
Valid Florida 911 Public Safety Telecommunicator certificate or the ability to obtain within six months of employment.
Valid driver's license.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.
Preferred Qualifications:
Experience with 911, police, fire, or emergency medical dispatch.
Knowledge, Skills & Abilities:
Proven ability to think strategically and approach challenges with creativity.
Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
Strong interpersonal skills and experience working effectively across teams.
Knowledge of local, state, and federal communication laws.
Knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook).
Knowledge of law enforcement agencies in Lee, Collier, Charlotte, Glade, Hendry, and Sarasota counties.
General knowledge of transit policies and procedures pertaining to the university.
Knowledge of fire and intrusion alarm monitoring systems and operations.
Excellent interpersonal, verbal and written communication skills.
Ability to operate office equipment including a multi-line telephone system, two-way radios, and video display terminals.
Ability to operate personal computers with proficiency and learn new applications and systems.
Ability to listen to and understand information presented through spoken words and sentences, retrieve facts, derive meaning, and draw valid conclusions.
Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
Ability to function effectively in high stress emergency situations.
Ability to properly record police services provided, maintain records, and prepare reports and other written materials.
Ability to take initiative to plan, organize, coordinate, and perform work in various situations when numerous and competing demands are involved.
Ability to exercise flexibility, good judgment, and discretion.
Ability to work evenings, nights and weekends as necessary. Institutional Values & Behavioral Expectation In this role, the successful candidate will be expected to: Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals. •Special Instructions to Applicants•There will be a written exam for qualified applicants. Eligible candidates will be contacted via email with further details. Police Communications Operator I - new hires start at $19.75/hour ($41,250 annual). After successful completion of training/probation, will be reclassified to Police Communications Operator II with a 5% increase, at $20.75/hour ($43,326.00 annual). FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.
