Description:

We are an established plumbing company serving Alachua County and the surrounding area. We are hiring an experienced Service Dispatcher to run our daily board and keep our field team productive, profitable, and on schedule. This is not an order-taking role. The right person understands that how you assign a call determines whether that call makes money. If you have run a board with intention, matched the right technician to the right opportunity, and can defend your decisions with numbers, we want to talk to you. What you'll do: Own the daily dispatch board and assign calls based on technician skill, performance history, and revenue opportunity rather than simple proximity or "who's next" Manage capacity across the day, protect prime time slots for high-value calls, and keep drive time down Debrief technicians after each call, confirm resolution, and reset the board as the day changes Handle inbound calls and customer communication with a calm, professional tone, including ETA updates and reschedules Coordinate with the warehouse and management on parts, permits, and return trips Track and report daily KPIs such as booked hours, average ticket, conversion rate, callbacks, and technician utilization Escalate problem jobs early instead of letting them sit What we're looking for: Prior dispatch experience in the home services trades ServiceTitan experience is strongly encouraged Experience with a structured, profit-based dispatching system where calls are assigned by technician performance and revenue potential, not just availability Training through a home services best practice group or coaching organization is a big plus Comfort holding technicians accountable while keeping the relationship positive Strong multitasking under pressure. Phones ringing, techs calling in, and customers waiting does not rattle you Clear written and verbal communication Reliable attendance. The board does not run itself Compensation and benefits: Competitive bonus structure based on KPIs 2 weeks paid time off Stable, year-round work with a growing company Real support from ownership and management, and the tools to do the job right

Schedule:

Monday through Friday, daytime hours To apply: Submit your resume through Indeed. Please include a short note about the dispatch software you have used and how you decide which technician gets which call.

Pay:

$23.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Health insurance Paid time off Referral program

Work Location:

In person