Escot Bus Lines is looking for an organized, dependable, and customer-focused Transportation Support Specialist to support our daily transportation operations. This position plays a key role in ensuring efficient scheduling, clear communication with drivers and clients, and accurate administrative support. The ideal candidate thrives in a fast-paced environment, has excellent communication and organizational skills, and enjoys providing outstanding customer service while supporting transportation and logistics operations. Key Responsibilities Assist with scheduling transportation services and coordinating daily routes to maximize efficiency and meet client needs. Communicate professionally with customers, drivers, and internal staff via phone, email, and in person. Provide exceptional customer service by responding promptly to questions, resolving issues, and ensuring a positive customer experience. Perform accurate data entry and maintain transportation records using Microsoft Office and company software. Confirm reservations, appointments, and trip details through outbound calls and follow-up communications. Prepare and maintain documentation including transportation logs, incident reports, customer records, and operational reports. Process payments and assist with billing inquiries while following company cash-handling procedures. Support dispatch and operations personnel with administrative tasks to ensure efficient daily operations. Monitor transportation schedules and communicate service updates to customers and team members. Maintain confidentiality of customer and company information. Perform additional administrative and operational duties as assigned. Qualifications High school diploma or equivalent required. Previous experience in transportation, logistics, customer service, dispatch, administrative support, or a related field preferred. Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Proficiency with Microsoft Office (Word, Excel, Outlook). Accurate data entry skills with exceptional attention to detail. Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Professional phone etiquette and interpersonal skills. Experience with outbound calling or call center operations is a plus. Ability to work independently while collaborating effectively with a team. Preferred Qualifications Bilingual or multilingual candidates are highly encouraged to apply. Experience with transportation scheduling or dispatch software. Previous experience in passenger transportation, logistics, or fleet operations. Benefits Competitive pay Medical, dental, and vision insurance Paid holidays Paid Time Off (PTO) Opportunities for professional growth and advancement Stable, year-round employment Supportive, team-oriented work environment Why Escot Bus Lines? At Escot Bus Lines, we are committed to providing safe, dependable, and exceptional transportation services. Our Transportation Support Specialists are essential to keeping our operations running efficiently while delivering outstanding service to our customers. We value teamwork, professionalism, and employees who are dedicated to making a positive impact every day. If you're organized, customer-focused, and ready to build a rewarding career in transportation, we encourage you to apply today and join the Escot Bus Lines team!

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person

Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Work Location:

In person