Job Summary The Regional Process Manager (RPM) reports to an Executive Account Manager (EAM) and provides dedicated day-to-day support on service coordination — vendor dispatching, tracking service calls, and maintaining accurate records — for an assigned region or set of accounts. The RPM serves as the primary operational connection between customers, contractors, technicians, and the Executive Account Manager. Success in this role requires urgency, strong phone communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. What You'll Do Service Coordination & Dispatch Dispatch service requests to vendors on behalf of your EAM, ensuring timely response and completion. Spend the majority of each day on the phone — calling and taking calls from contractors and customers to coordinate service, confirm scope, and resolve issues in real time. Communicate scope of work and client expectations clearly to vendors. Monitor open service calls and follow up to keep work on schedule, flagging delays or risks to your EAM. Vendor Relationships Build and maintain working relationships with vendors across trades (HVAC, plumbing, electrical, handyman) for your assigned accounts. Identify vendor coverage gaps and assist with locating and onboarding new service providers. Note and escalate vendor performance concerns to help ensure quality and service standards are met. Track & Document Maintain accurate, up-to-date records of service requests, quotes, and invoices. Keep documentation organized and support your EAM in audit-readiness. Identify and surface delays, communication gaps, or pricing concerns proactively. Support Client Satisfaction Help ensure consistent, reliable service execution that supports overall client satisfaction. Partner closely with your EAM on client-facing communication, building account management skills over time. What We're Looking For Experience building strong customer relationships (customer service, coordination, or similar) — no facility maintenance experience needed. A genuine willingness to learn and take ownership of the solution driven mindset. Strong organizational skills and attention to detail. Strong verbal communication skills and comfort spending the majority of the day on the phone — this role involves frequent, ongoing calls with contractors and customers. Clear, professional written communication. A proactive, reliable, team-oriented mindset. Comfortable managing multiple priorities in a fast-paced environment. Proficiency with basic office/computer tools (Excel, email, etc.)

Job Type:

Full-time Pay:

From $1.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person