Plumbing Dispatcher / Office Coordinator Flow Pros Plumbing Inc. is seeking an experienced Plumbing Dispatcher / Office Coordinator to join our team in Miami-Dade County. We are looking for someone who is organized, dependable, professional, and comfortable working in a fast-paced plumbing service environment. The ideal candidate must have previous dispatching experience, preferably with a plumbing, HVAC, electrical, construction, or home-service company. Responsibilities Answer incoming customer calls professionally and gather accurate job information Schedule and dispatch plumbers based on location, availability, and job priority Maintain communication with customers and field technicians throughout the day Provide customers with appointment confirmations and arrival updates Create and update customer profiles, work orders, estimates, and invoices Follow up on unsold estimates, pending approvals, and outstanding balances Assist with collecting payments and confirming deposits Maintain an organized daily dispatch board and office schedule Communicate job details clearly to technicians Perform data entry, filing, document preparation, and other general office duties Assist with permit paperwork, vendor coordination, material orders, and customer follow-ups as needed Help resolve scheduling conflicts and customer concerns professionally Requirements Previous dispatching experience is required Experience with a plumbing or home-service company is strongly preferred Strong telephone, communication, and customer-service skills Ability to multitask and remain organized under pressure Comfortable working with computers, email, scheduling software, and mobile applications Accurate data-entry and recordkeeping skills Reliable attendance and punctuality Ability to work independently and take initiative Professional attitude and appearance Bilingual English and Spanish is strongly preferred Experience with Housecall Pro, ServiceTitan, Workiz, QuickBooks, Square, or similar software is a plus.

Position Details Job Type:

Full-time Schedule:

varies

Pay:

[$15-$25per hour, based on experience]

Location:

Miami-Dade County, Florida Work Setting:

In-person About Flow Pros Plumbing Flow Pros Plumbing Inc. is a licensed, veteran-owned plumbing company serving residential and commercial customers throughout South Florida. We value professionalism, communication, accountability, and excellent customer service. To apply, please submit your résumé and include a brief description of your previous dispatching or office-management experience.

Pay:

$15.00 - $30.00 per hour

Benefits:

Health insurance

Experience:

Dispatching:

2 years (Preferred)

Language:

English Spanish (Required) Ability to

Commute:

Miami, FL 33186 (Required)

Work Location:

In person