Dispatcher

Dispatcher 25 NE 8th Avenue, Ocala, FL 34470 $16

• $20 an hour
• Full-time $16
• $20 an hour
• Full-time Affordable Lock and Security Solutions , a leader in the locksmith and security industry since 1970, is hiring a Service Coordinator to join our growing team.

With 8 stores throughout Central Florida, Affordable Lock and Security Solutions is looking for a positive, outgoing individual to help us serve our customers as we grow. The right candidate should be detail-oriented, able to work independently, and committed to exceptional customer service. Responsibilities Dispatch technicians using ServiceTitan Schedule, adjust, and manage daily job assignments Answer inbound calls and gather accurate customer information Prioritize emergency, residential, commercial, and industrial service calls Communicate job details, locations, and updates to technicians Monitor technician status, availability, and job progress Enter and update customer information, notes, and invoices Handle scheduling conflicts and customer concerns professionally Maintain organized records and high customer service standards Requirements Previous dispatcher experience in a service industry (required) Hands‑on experience using ServiceTitan is preferred Strong phone and customer service skills Ability to multitask in a high‑volume, fast‑paced environment Excellent attention to detail and organization Reliable attendance and punctuality Ability to work on‑site in Ocala Florida Bilingual (English/Spanish) a plus

Job Type:

Full-time Pay:

$16.00

• $20.

00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Experience:

Dispatching:

1 year (Required)

Work Location:

In person