A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Variable This is not a remote position. Drug-free workplace Must be willing to submit to a
Pre-Employment Background Check, Motor Vehicle Report Review & Drug Screen Key Responsibilities:
Assign repair orders to technicians based on skill level, efficiency, and availability Monitor shop workflow and technician productivity to maintain an even, efficient workload Communicate effectively with Service Advisors, Technicians, and the Parts Department Review repair orders for accuracy, completeness, and proper MPI/video documentation Track vehicle status and provide updates to advisors on progress or delays Assist with quality control and time management on shop repairs Maintain a clean and organized dispatch area Support leadership in achieving departmental goals for productivity, CSI, and efficiency
Qualifications:
Prior technician experience or extensive automotive repair knowledge is required Proven ability to manage shop workflow and prioritize repairs Strong communication, organization, and multitasking skills Knowledge of warranty procedures and repair order documentation Familiarity with CDK or similar DMS software preferred Positive attitude, team-player mindset, and attention to detail
What We Offer:
Competitive pay based on experience PPO Medical, Dental, & Vision insurance options after 30 days Employer Paid Life Insurance Employee Assistance Program Supplemental Benefit Insurance, including Short-Term & Long-Term Disability Insurance 401(k) with Employer Match On Demand Pay Program Paid Time Off Employee Discounts Paid time off and holidays Career growth opportunities within Werner Automotive Group Supportive management and a family-like team atmosphere Full-time | MondayFriday with occasional Saturday rotation We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Description Service Dispatcher Job Type:
Full-Time Experience:
Required Earnings:
Most Competitive Compensation Package in the
Area Work Schedule:
Variable This is not a remote position. Drug-free workplace Must be willing to submit to a
Pre-Employment Background Check, Motor Vehicle Report Review & Drug Screen Key Responsibilities:
Assign repair orders to technicians based on skill level, efficiency, and availability Monitor shop workflow and technician productivity to maintain an even, efficient workload Communicate effectively with Service Advisors, Technicians, and the Parts Department Review repair orders for accuracy, completeness, and proper MPI/video documentation Track vehicle status and provide updates to advisors on progress or delays Assist with quality control and time management on shop repairs Maintain a clean and organized dispatch area Support leadership in achieving departmental goals for productivity, CSI, and efficiency
Qualifications:
Prior technician experience or extensive automotive repair knowledge is required Proven ability to manage shop workflow and prioritize repairs Strong communication, organization, and multitasking skills Knowledge of warranty procedures and repair order documentation Familiarity with CDK or similar DMS software preferred Positive attitude, team-player mindset, and attention to detail
What We Offer:
Competitive pay based on experience PPO Medical, Dental, & Vision insurance options after 30 days Employer Paid Life Insurance Employee Assistance Program Supplemental Benefit Insurance, including Short-Term & Long-Term Disability Insurance 401(k) with Employer Match On Demand Pay Program Paid Time Off Employee Discounts Paid time off and holidays Career growth opportunities within Werner Automotive Group Supportive management and a family-like team atmosphere Full-time | MondayFriday with occasional Saturday rotation We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
