Dispatcher / Customer Service Representative - Outbound scheduler Venice Cooling, Heating & Plumbing is looking for an energetic, organized, and customer-focused Dispatcher / Customer Service Representative to join our team. This is a key position in our office and an important part of keeping our HVAC and plumbing technicians productive and our customers taken care of. A major focus of this position is outbound calling. We have a large base of existing maintenance customers who need to be contacted throughout the year to schedule their HVAC maintenance visits. We are looking for someone who is comfortable picking up the phone, having conversations with customers, and proactively filling the schedule. What You'll Do Make daily outbound calls to existing customers to schedule HVAC maintenance visits Proactively work through customer lists to keep the maintenance schedule full Follow up with customers who are due or overdue for maintenance Answer incoming HVAC and plumbing service calls Schedule service, maintenance, and plumbing appointments Dispatch technicians based on location, availability, urgency, and skill set Communicate with technicians throughout the day regarding schedule changes Confirm appointments and communicate arrival expectations with customers Reschedule and move appointments when necessary to maximize technician productivity Maintain accurate customer information and notes in our CRM Help identify opportunities to fill openings and cancellations in the schedule Provide a professional, friendly, and helpful experience on every customer interaction Outbound Calling Is a Major Part of This Role We want candidates to understand that this is not a position where you simply wait for the phone to ring. Successful team members will be comfortable spending a significant portion of their day making outbound calls. Our goal is to make sure our existing maintenance customers receive the service they are entitled to while also keeping our technicians' schedules full. You should be comfortable working from a call list, making a high volume of calls, leaving messages, following up, and turning conversations into scheduled appointments. What We're Looking For Excellent phone and communication skills Comfortable making a high volume of outbound customer calls Friendly, confident, and professional on the phone Highly organized and able to manage multiple priorities Comfortable working in a fast-paced environment Strong attention to detail Dependable and consistent Able to stay productive without needing constant direction Comfortable using computers, scheduling software, and CRM systems HVAC, plumbing, home-service, dispatch, call-center, or customer-service experience is a plus What Success Looks Like A successful person in this role doesn't just manage the schedule—they actively help build the schedule. You will take ownership of contacting our maintenance customers, getting appointments booked, reducing open spots on the schedule, and helping our technicians stay productive. We are looking for someone who enjoys talking with customers and isn't afraid to pick up the phone and make the next call. About Venice Cooling, Heating & Plumbing Venice Cooling, Heating & Plumbing is a growing home-service company serving homeowners throughout Southwest Florida. We take pride in providing high-quality HVAC and plumbing service while delivering an excellent customer experience. We're looking for people who want to be part of a growing company, take ownership of their position, and contribute to the success of the entire team.

Job Type:

Full-time Work Location:

In person - Venice, Florida If you're organized, great on the phone, and enjoy turning conversations into scheduled appointments, we'd like to hear from you.

Pay:

$17.00 - $21.00 per hour Expected hours: 40.0 per week

Work Location:

In person